Shift Leader Front Office - Roma, Italia - WTC para Melia IT
Descrizione
"The world is yours with Meliá"
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.
Job Mission:
As Shift Leader Front Office, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will I have to do?
- Assist the Front Office Manager and the Assistant Front Office Manager to oversee in cooperation with the other Shift Leader the entire Front Office operation to maintain high standards
- Assist the team to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognized
- Maximize room occupancy at best rates and use upselling techniques to promote hotel services and facilities
- Assist with setting departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Assist with staff performance issues in compliance with company policies and procedures
- Assist in managing, training and developing the Front Office team
What are we looking for?
- Previous experience in a senior receptionist role
- Excellent leadership, interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Ability to work on your own and as part of a team
- Good proficiency in English and Italian, Spanish is a plus
Because belonging to the great Meliá family is being VIP
You will enjoy
My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the
My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives.
I dati del curriculum potranno essere comunicati alla società controllante Meliá Hotels International SA e agli hotel del Brand Meliá presenti in Italia.
Contratto di lavoro:
Tempo pieno
Benefit:
- Buoni pasto
- Corsi di lingua offerti
- Partecipazione agli utili
- Sconti sui prodotti o servizi dell'azienda
- Supporto allo sviluppo professionale
Orario:
- Turni
Lingua:
- Italiano (Obbligatorio)
- Inglese (Obbligatorio)
Sede di lavoro:
Di persona
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