Operations Technical Service Manager - Cesena, Italia - Technogym

Technogym

Azienda verificata

Cesena, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Operations Technical Service Manager

Location:
Cesena, FC, IT
Function/Branch:Operations
Type of contract:Permanent EmployeeOur Company

Technogym inspires
55 million daily users to train using our
innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,400 employees at 14 branches, expanding to more than 100 countries and has been selected as Official Supplier to 8 editions of the Olympic Games - from Sydney 2000 to Tokyo 2020.

If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams,
you have the right spirit to join Technogym You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy.

Move with us for a better world
Your Role

We are currently looking for an
Operations Technical Service Manager to join our HQ Team at Technogym in Cesena (Italy).

The Manager will ensure the excellent performance of Technical Service at worldwide level, consistent with the Company brand positioning, so as to guarantee Customer Satisfaction with Quality of Service.

Your Impact

Guarantee the implementation, updating and correct use of information and communication technology infrastructure to support Technical Service Operations towards effectiveness and efficiency of processes
Manage and monitor on a daily basis the performance of the workforce across TS local staff (e.g. Call Centers, Second Level Support) and Field Technicians, including external service providers, so as to guarantee compliance with processes and systems
Activate, if needed, countermeasures to mitigate possible customer frictions
Oversee the staffing and skills of the Technical Service organization to guarantee the expected service level to customers
Monitor the costs of the Technical Service organization, in line with assigned objectives, as well as the correct management of Warranty Refunds process for subsidiaries and distributors
Account for Spare Parts availability and inventory record accuracy so as to ensure SLAs and proper local stocks
Performance of ontime delivery of parts in line with defined objectives and SLAs
Contribute to the continuous improvement of Technical Service processes and methodologies by increasing overall effectiveness and reducing the number of interventions
Ensure availability and updating of product technical documentation to support technical assistance and logistics centers worldwide
Ensure continuous training activities to the network worldwide, so as to guarantee the highest percentage of certified technicians
Collect product feedback from the market (e.g. quality data, complaints) and share it with relevant Company departments.
Guarantee and adequate level of Audits on the field to ensure expected levels of compliance with standard procedures

About You

Master's Degree in Engineering (e.g. Mechanical, Electronic)
58 years of previous experience in a management position in a relevant industry, preferably in a role with international scope
Technical Service business expertise and Sales Service skills
English fluency (minimum level C1 CEFR)
Availability to international business trips
Strong analytical and project management skills
Performance management of field operation activities and customer support
Attitude towards leadership and team management
Strong problem solving capabilities
Knowledge of IT and Digital tools
Wellness oriented, passionate about sport and fitness industry

Technogym is an Equal Opportunities Employer