Guest Service Agent - Roma, Italia - Russotti Gestioni Hotels S.p.A.

Russotti Gestioni Hotels S.p.A.

Azienda verificata

Roma, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

SUMMARY
Russotti Gestioni Hotels is seeking a Guest Service Agent to join our new Guest Experience project.

As a Guest Service Agent, you will play a key role in shaping guest experiences at the hotel, ensuring the highest level of customization, service excellence, and maintaining a professional image at all times.

You should possess a deep understanding of the hospitality concept, with a focus on the Marriott philosophy.

Your daily interactions with various departments will serve as a crucial link, ensuring smooth reception, assistance, and facilitating the flow of information between strategic and operational departments.

REQUIREMENTS:

Exceptional communication skills and a guestoriented approach.
Strong teamwork and problemsolving skills.
High empathy and friendliness towards guests, aiming to deliver excellence in care and assistance, managing relationships, and responding to every guest's need and request.

Additional Qualifications:

Preferable experience in Front Office and/or Guest Relations, gained in 4/5star international brand structures.
Proficiency in English.
Passion for details, not just attention.
Highly organized and resultsoriented.
Brandoriented approach to represent our brand in compliance with brand standards.

Preferred Skills:

Knowledge of a second foreign language.
Familiarity with Simphony and Opera operating systems.

MAIN TASKS:

Host guests in lobby and common areas, including restaurants and VIP lounge.
Professionally welcome customers, ensuring their needs and VIP requirements are met.
Collaborate with the Guest Experience Team and other departments in managing guest services.
Supervise service expectations and handle complaints at a first level.
Organize and communicate information for daily meetings with other departments.
Manage the GXP portal, Guest Experience platform.
Handle accounts and fiscal/financial procedures for F&B outlet cash during the shift.
Manage customer feedback responses.
Oversee reporting and data entry.
Supervise guest experience and satisfaction with hotel services.
Introduce hotel services and generate opportunities for crossselling and upselling in rooms, catering, and experience compartments.
Distribute and control service orders from the F&B office to operations.
Please note that this property does not provide accommodation._
Kindly submit your resume, along with photos and authorization for processing personal data in accordance with the General Regulation on the Protection of Personal Data EU 2016/679._