Apertura: Store Manager - Milano, Italia - A.P.C.

Descrizione

Founded by Jean Touitou in 1987, A.P.C. is an authentic French label accessible by design, price and outlook.

Initially the label was popular for a very classic, raw denim jean, but now includes a full collection of clothing and accessories for men and women, which embodies an effortless cool.

Apertura:
Store Manager

The store manager is responsible for all activity in the store.
They ensure proper operation of the store in terms of upkeep, visual merchandising and stock management.

They are the direct manager of their team and must be involved in skills training and monitoring for their shop assistants.

Their missions are:


COMMERCIAL DEVELOPMENT
Strong presence on the sales floor, development of sales and customer file

• The store manager must spend as much time as possible on the sales floor. The management tasks under their responsibility should never reduce their time on the sales floor.

Receiving and assisting customers on a daily basis

• The store manager must ensure the sales process for demanding customers and set an example for all members of their team.
• They are the privileged contact for the store's best customers.
• The store manager should be an excellent incarnation of the A.P.C. brand image, whether through their uniform and overall look, their attitude or their way of addressing our customers.
• They must perfectly master the key points of the A.P.C. Selling Ceremony training and be able to pass on their expertise in terms of receiving and advising customers.

Customer dispute management

• The store manager must take final responsibility in case of customer disputes and must ensure good communication on these issues with the Retail Department.

Entering sales with special discounts

• All sales in the network are checked. The store manager is, by definition, responsible for ensuring that retail procedures are correctly followed.

MANAGEMENT

Managing and orchestrating the team:

• The store manager incarnates the soul of their store, but is also its director.
• They must manage their team by finding the right balance between decisionmaking, respect for procedures and communication with the Retail Department.

On a daily basis, their management tasks include:
leading team meetings, motivating shop assistants throughout the day, listening to them, transmitting information.
Schedules

• The store manager is in charge of the monthly schedule
• They must give its proposals on the 15th of the previous month and handle it for validation to their line manager.
• The store manager guarantees coherent teams allocation depending on workload. To that extent, they are in charge of their team's holiday validations as well as reinforcement needs during peak or holiday periods

Recruitment and Training

• Participates in recruitment (selecting CVs, interviews, involvement in validation of trial periods)
• Receives and integrates new shop assistants (New Employee Welcome Booklet, Image Charter, internal procedures)
• Continuous training of the entire team (regarding products and sales techniques: A.P.C. Selling Ceremony training, Checklist of Shop Assistant Skills, individual assessments)
• Keeps Retail management informed regarding job changes in their team, identification of skill or attitude problems with their shop assistants.

MANAGING THE STORE
Stock management

• Tracks deliveries and transfers
• Biannual and weekly stocktakes
• Tracks all stock movements
• Verifies store receipts
• Participates in purchasing
• Tracks shortages and onetime stock needs (in parallel with the automatic provisioning).

Store upkeep

• Responsible for displays and showcases
• Store maintenance (communicating needs, tracking works)
• Checks that the service provider is cleaning the store properly
• Oversees shop assistants' upkeep of the store/organisation of the office and stockroom

Responsible for tills / banks

• Checks the tills at store opening and closing
• Bank deposits
• Responsible for cash deposited in the safe

Reporting

• Provides feedback to Retail management
• Tracks product performance and sales indicators
• Communicates goals and revenue trends to the teams