Sr SAP Business Analyst - Ferrara - Mozarc Medical

    Mozarc Medical
    Mozarc Medical Ferrara

    4 giorni fa

    Default job background
    Servizi / Energia
    Descrizione

    Job Title: Sr SAP Business Analyst - Customer Care

    Ferrara, Province of Ferrara, Italy
    • Bologna, Metropolitan City of Bologna, Italy
    • 46100 Mantua, Province of Mantua, Italy
    • Province of Modena, Italy
    • Modena, Province of Modena, Italy

    Job Description

    Mozarc Medical is reimagining the future of holistic kidney health technology. Our mission and values put patients at the center of all we do.

    The Sr SAP Business Analyst - Customer Care will be a key member of global IT, responsible for functional requirements definition and configuration of systems supporting customer care capabilities.

    This hands-on role works closely with internal customers, process owners, development teams, support teams, and other stakeholders to ensure end-to-end solutions are delivered with quality and meet expectations for functionality, reliability, and availability.

    Responsibilities

    • Support projects and initiatives to deploy new functionality and/or enhance existing functionality.
    • Partner with business owners and development teams to define and implement S/4 - SAP solutions that drive business value.
    • Work collaboratively with cross-functional teams and internal IT team members both in the US and offshore locations to drive the work.
    • Facilitate discussions among business owners to understand problem statements and gather, refine, and prioritize requirements.
    • Translate business requirements to functional and technical solutions on commercial system and the adjacent ecosystem.
    • Document the solution design with specific business and technical details, including but not limited to process flow diagrams, functional specs documentation, use cases, impact analysis and decision decks.
    • Develop and maintain end user training documentation and deliver training as required.
    • Collaborate with development teams to define and implement solutions that adhere to accepted best practices and meet business requirements.
    • Verify compliance through day to day analysis on work related to project demand, applications and architecture.
    • Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements.
    • Identify opportunities to build streamlined operational processes and tools to support customer needs
    • Look for ways to optimize and reuse software components
    • Gather and analyze data to identify issues, non-compliance and follow up required to ensure processes are followed
    • Partnering with cross-functional development teams to identify opportunities to build streamlined operational processes and tools to support customer needs
    • Complete analysis and requirements for ad hoc process improvement requests
    • Participating in system design review, planning and prioritization
    • Balance speed and reliability while assisting in defining service level objectives based on business and product need
    • Provides technical expertise for system functional specifications, processes and procedures in a cost-effective manner
    • May configure system settings and options; plan and execute unit, system, and integration testing to meet business requirements.
    • May lead cross-functional linked teams to address business or systems issues.
    • Provide timely and efficient communication to stakeholders

    Requirements

    • Requires a Bachelor degree and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience .

    Preferred Qualifications

    • Minimum 5 years of experience implementing SAP Sales and Distribution Module
    • Experience in using/supporting SAP ERP and associated integrations
    • MS Office ( Excel – advanced level)
    • Ability to work under minimal supervision
    • BTC implementation
    • EDI implementation/management
    • Great analytical, critical thinking and problem-solving skills
    • Resourcefulness and ability to decisive creative solutions to problems

    Why Work with Us?

    Working here is highly rewarding – we have the privilege of helping kidney patients experience greater freedom, improved outcomes and a renewed passion for life.

    It's essential our team members feel valued, supported and empowered too. That's why we provide a comprehensive total rewards package and opportunities to grow, develop and give back to the communities where we live and work – helping you reach your potential and enjoy a career full of life-changing possibilities.


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