Customer Service Excellence Manager - Lucca, Toscana
3 settimane fa

Job summary
We are looking for a Customer Service Excellence Manager to lead initiatives that elevate service standards, harmonise processes, and deliver exceptional customer experiences across our European sites.Responsibilities
- Set the Standard: Benchmark and implement best practices for Customer Service across Europe.
- Drive Consistency: Develop and deploy standardised processes, tools, and training.
- Lead Change: Introduce Lean/CI principles and spearhead improvement projects.
Descrizione del lavoro
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