Customer Service Excellence Manager - Lucca, Toscana

Solo per membri registrati Lucca, Toscana, Italia

3 settimane fa

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Job summary

We are looking for a Customer Service Excellence Manager to lead initiatives that elevate service standards, harmonise processes, and deliver exceptional customer experiences across our European sites.

Responsibilities

  • Set the Standard: Benchmark and implement best practices for Customer Service across Europe.
  • Drive Consistency: Develop and deploy standardised processes, tools, and training.
  • Lead Change: Introduce Lean/CI principles and spearhead improvement projects.

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