Front Office Manager - Roma, Italia - Melia Hotels International

Melia Hotels International

Azienda verificata

Roma, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

"The world is yours with Meliá"

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.

It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Do you dare to be the owner of your professional career in an inspiring world?

Job Mission

The Front Office Manager will effectively and efficiently manage Guest and Customer inquiries and maximize revenue opportunities through upselling techniques with Guests.

A Front Office Manager you will handle ,professionally and effectively, luxury customer inquiries and converts sales opportunities that emerge with Guests and customers interactions that may contribute to hotel profitability.

What will I have to do?

Work with Housekeeping, Maintenance, Reservations and Events Teams to develop a strategic room allocation plan
Manage theFront Office Department to meet and exceed budgeted targets and to exceed guests expectations
Monitor upselling variance, constantly, to identify areas of concern and build an approach to maximize revenue
Opening and closure of Pm
Seek opportunities, actively, toexceed guests expectations
Develop the Front Office Team to ensure the constant delivery of excellent Guest and customer service
Recruit, select, and train Team Members

What are we looking for?

Previous experience leading a busy Front Office Team in a competitive market
Knowledge of Opera / Opera Cloud as a must
Excellent team approach
Excellent organizational skills with a high level of accuracy
Excellent communication skills and ability to build effective longterm relationships
Analytical approach to work
Strong atention to detail
Ability to work independently, prioritize work and ask for clarification when needed
Strong work ethic
Excellent oral and written communication skills
Proficiency with MS Word, Excel, PowerPoint
Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously.
Ability on complaint handling
University Degree according to the position
High Level of English, required level c1/c
Basic mathematical skills for report and other calculations.
Must be able to work flexible days and hours, including weekends and holidays.

Able to perform tasks several tasks simultaneously.
Because belonging to the great Meliá family is being VIP
You will enjoy
My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the
My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives.

Be as proud to belong to Meliá as we are of you.

At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional.

From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,
VIP people.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company._

If you want to be "
Very Inspiring People", follow us on:

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INDEED - **GLASSDOOR