Customer Service Representative - Napoli, Italia - Hudson Italy

Hudson Italy
Hudson Italy
Azienda verificata
Napoli, Italia

1 settimana fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

Main Responsibilities:


  • Assist clients on orderonline
  • Deal with orders in the back office and liaise with logistics
  • Followup on orders and liaise with customers, retail, buyers, etc
  • Followup on all customer requests to ensure the brand provides the highest level of customer service in the industry
  • Manage ongoing customer relationships utilizing our CRM tools
  • Develop collaborative, positive working relationships with staff at our stores
  • Assist customers with aftersales service issues
  • Be a primary contact for customer inquiries about our products and brand.
  • Able to communicate concisely our company policies to client
  • Providing customer service and troubleshooting issues with various ecommerce platforms such as Magento
  • Manage review tools such as TrustPilot.

Job requirements:


  • Minimum of 1 year experience in
    customer service, preferably in fashion.
  • Strong Ecommerce background
  • Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
  • Outstanding written and verbal communication skills, great phone etiquette and elevated speech
  • Proactive personality and selfmotivator
  • Demonstrates initiative with the ability to multitask and detail oriented in a fast paced environment
  • Proven to be organized, methodical, rigorous
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Fluent spoken and written Italian and English (third language is a plus)
The position is based in Napoli in our offices.


Contratto di lavoro:
Tempo pieno
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