Private Client Services Manager - Fidenza, Italia - Value Retail

Value Retail
Value Retail
Azienda verificata
Fidenza, Italia

1 settimana fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione
MORE THAN 1000 BOUTIQUES, 11 VILLAGES, 8 COUNTRIES AND 2 CONTINENTS. ALL IN JUST OVER 20 YEARS. HERE'S OUR STORY


It is a story of how we transformed ourselves from a real estate company into one of the world's most inventive retailers, creating experiences that delight almost 40 million guests every year.

Each of the 11 Villages in The Bicester Collection was created with its own unique narrative reflected in its design and architecture, making them a collection of unique destinations, located in Europe's and China's most important luxury and fashion markets.

Each Village is home to a distinctive curation of international fashion and lifestyle brands, together with celebrated designers unique to the respective regions.

Our guests come from all over the world. They seek out originality, unparalleled levels of service, an emotional connection and - most importantly - fun. Our job is to engage their five senses and ensure their experience exceeds expectation.

We want them not only to discover us and shop with us, but to talk about us and return to us.

Our vision is to be the best shopping experience destination in the world

It is a story of entrepreneurial spirit. We never stand still. That's why and how we achieve double digit growth year on year.

Our "secret sauce"? Four different perspectives working together to deliver the magic:
real estate, retail, hospitality and curation of experience.

When we combine the sense of place, the product, the guest services and the emotional connections, we deliver our brand promise:
'Something extraordinary every day ' for our guests, brand partners and colleagues.

It is a story of a family. Ours is made up of 1,200 colleagues of over 45 nationalities with diverse backgrounds, ages, experience and leadership styles.

Our infectious enthusiasm and the fact that every colleague is an entrepreneur at heart is in our DNA and forms the foundation of our culture, which values invention, innovation and risk taking.

We do not (and never will) have a head office.

Instead, we have a decentralised and matrixed organisation and we challenge ourselves every day to think global and act local.


Our five Values (Authenticity, Critical Thinking, Innovation, Passion and Vision) are the glue that binds us together and allows us to look ahead.

Our five Guiding Principles ('Experience is everything', 'Double digit growth', 'Joined-up thinking', 'Differentiation adds value' and 'Keep improving and raising the bar) help us both prioritise and retain the sense of spirited restlessness that keeps us innovating in order to anticipate the needs of our guests and our brands.


Simply put:
It is a story of extraordinary people doing extraordinary things, together.

Step into the story and help us write the next extraordinary chapter.

  • THE ROLE
  • The Private Client Services Manager enhances the ability of Villages to remain as a global magnet, as one of the world's most desirable locations. Our Mission is "to be the best shopping experience destination in the world".
  • The role is accountable for the creation and delivery of a strategy to acquire and retain High Net Worth (HNW) and VIP guests for Fidenza Village and our brand partners.
  • Reporting to the Guest Acquisition and Engagement Director,and in coordination with the leadership of the Village and the leadership of the functions therein, the PCS Manager supports the definition of the business direction (financial, operational, strategic) for all HNW and VIP interactions throughout the year.
  • KEY RESPONSIBILITIES_
  • Coordinate the Village's Private Client activities, which includes the Personal Shopping team
  • Be the custodian of the BlackBook and responsible for keeping data up to date
  • Manage event partners and suppliers. Guarantee the administration of supplier setups, contracts, insurance, PO/invoices and management of costs within budgets
  • Create flagship guest experience to attract global HNW guests, high spenders and worldclass brands
  • Deepen & retain knowledge to ensure repeat visitation & build longterm guest loyalty to drive incremental sales & SPV
  • Develop a more sophisticated understanding of our best guests through consistent and accurate data capture of guests from events
  • Create and deliver a clienteling strategy for the acquisition, ongoing engagement and retention of HNW and VIP clientele, in line with the retail and marketing Village's calendar, with the objective of creating a large and sustainable base of clientele for our brand partners to engage with.
  • Ensure that there is a robust strategy in place for the Village's VIP and private event spaces that is in line with the direction of the Bicester Collection.
  • Collaborates with Destination Marketing & Partnerships Team in order to build new partnerships and leverage existing ones with providers of HNW clientele e.g. private banks, private members clubs as well as hotel and travel groups, among others.
  • Curate and cocr
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