Customer Service Relations Officer - Milano, Italia - Istituto Marangoni
Descrizione
key purpose of the role
- Act proactively in order to minimize information and tools gaps with the aim of improving the service offered
- Find effective solutions in managing a complaint or disservice demonstrating the value of the Company
- Create a climate of trust to retain customer loyalty
- Adopt and comply to the Company standards and procedures
- Follow direction, suggestions and communication from the team leader in order to maximize service efficiency and sales results
- Contribute to create and maintain a highquality work environment so all team members are motivated to perform at their highest level
education & skills
- Language capabilities: fluency in English, Italian and French
- At least 3 year of experience in customer service (phone channel inbound and outbound mandatory)
- Analytical capabilities potential
- Strong communication and listening capabilities
- Strong sales and problem solving approach
- Strong teamworking approach
- Able to work under pressure
- Good knowledge of excel and power point and CRM tools (Salesforce experience is a plus)
- Previous experience in the luxury/fashion industry is a plus
- Available to work on shifts (Monday to Friday opening hours between 8am and 7pm)
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