Director of Operations - Domus de Maria, Sardinia

Job summary

We are seeking a Cluster Director of Hotel Operations who will be responsible for managing daily hotel operations in the continuing effort to deliver the brand promise creative and outstanding guest service as well as financial objectives.

Responsibilities

* Lead and manage daily hotel operations including seasonal and strategic planning hotel budgeting and forecasting managing balanced scorecard performance implementing and complying with all company policies and standards coordinating capital and property improvement plans responding to guests inquiries and concerns coordinating internal team communication schedule* Oversee service quality guest satisfaction brand standards compliance including implementation of Forbes 5-star service protocol Hilton Quality Assurance standards* Drive guide financial performance based on established objectives identify operational performance productivity efficiency opportunities implement measures maximize impact* Implement manage hotels daily quality process communicating goals empowering team members managing service recovery techniques problem resolution* Monitor develop team member performance particularly department heads managers conducting annual PDRs personal development reviews delivering recognition reward

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