Senior Infrastructure Engineer - Greater Milan Metropolitan Area

Job summary

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We're redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

Responsibilities

• Develop comprehensive observability best practices: Define and standardize guidelines for metrics, traces, and logs, ensuring consistent implementation and adoption across all engineering teams. This includes establishing naming conventions, data collection methodologies, and retention policies to ensure high-quality and actionable observability data whilst optimising cost and waste.
• Collaborate strategically with engineering teams: Partner closely with various engineering teams to enhance overall system reliability and performance. This involves actively participating in architectural reviews, defining clear Service Level Indicators (SLIs) and Service Level Objectives (SLOs), and seamlessly integrating observability practices into continuous integration and continuous deployment (CI/CD) pipelines to promote a culture of

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