Front Office - Roma - Accor Hotels

    Accor Hotels
    Accor Hotels Roma

    2 giorni fa

    A tempo pieno
    Descrizione

    The Front Office Manager will oversee all aspects of front office operations including guest service registration room inventory and availability staff training monitoring and development budgeting forecasting department management policies procedures implementation meeting high participation service satisfaction trends evaluating addressing issues making improvements ensuring team compliance greeting VIPs guests resolving guest concerns handling reporting complaints efficiently effectively initiating up-selling techniques promoting hotel services facilities maximizing room occupancy revenue assuring knowledge of hotel products services facilities events pricing policies area events recruiting interviewing training security protocols safeguarding guests employees property monitoring surveillance cameras systems detecting suspicious activity responding emergencies medical incidents fire alarms disturbances collaborating law enforcement emergency services overseeing developing operations reception conductor Guest-centricity Switchboard guaranteeing highest standard of service consistently met followed OE Forbes LQA acting as Brand Ambassador Mentor at all times.

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