Incident Management Specialist - Lazio, Italia - Confidenziale

Confidenziale
Confidenziale
Azienda verificata
Lazio, Italia

2 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione
Manage incidental events providing detailed information about customers impacts on mobile and fixed network.
  • Create report on incident and planned events by collecting information from several internal and external team.
  • Update existing operation procedure and create new ones to respect business requirement or request from Auditor.
  • Manage escalation process toward top management, 3rd party, carrier, vendor and other stakeholder.
  • Monitor the main kpis on the network.
  • Manage performance of1st line DNOC.
  • Support and propose new idea of automation in network operation area to speed up analysis on customers impacts Core competencies, knowledge and experience
  • Strong ability in Project Management and Activity Governance.
  • Strong ability in problem solving.
  • Good knowledge of Network Operation processes and architecture of fixed and mobile network.
  • Ability to interact with different Vodafone teams, organizing and leading meetings with them.
  • Ability to manage software development and propose new solution
  • Ability to build detailed and clear reports and present them to the Management.
  • Ability to manage multiple projects and changing priorities.

Must have technical / professional qualifications:

  • University degree or higher education
  • Proactivity and capacity to manage own activities independently.
  • Ability to collaborate in virtual and international teams
  • Strong communication, negotiation, presentation skills
  • Fluent in English with ability to communicate at all levels.
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