Head Of Operations - Milano - Ardonagh Europe

    Ardonagh Europe
    Ardonagh Europe Milano

    4 giorni fa

    85.000 € - 150.000 € (EUR) all'anno *
    Descrizione
    Head of Operations & Continuous Improvement– Ardonagh Italia

    Location:
    Milano, ItaliaRole Purpose


    Drive operational effectiveness and consistency across Ardonagh Italia by mapping current processes, simplifying and standardising them into Standard Operation Procedures (SOPs), building a robust Quality Assurance (QA) model, ensuring SOP currency, embedding structured training for new joiners, fostering a continuous improvement culture, delivering process efficiencies and cost reductions, maintaining visibility of daily workload and allocation, and owning SLAs for internal and external customers.

    Key Responsibilities1.
    Process Discovery & Standardisation (SOPs)

    • Map all core processes across broking, policy administration, renewals, endorsements, claims handling, finance operations, customer contact, and compliancelinked workflows.
    • Identify waste, simplify decision points, eliminate unnecessary handoffs, and standardise processes.
    • Create detailed SOPs with purpose, scope, steps, templates, handoffs, controls, SLAs, RACI, and versioning.
    • Establish and maintain a central SOP repository.2.
    Quality Assurance (QA) Model

    • Design and implement a formal QA framework (sampling plan, control checklists, scoring).
    • Conduct sampling across calls, endorsements, quotes, claims files, and critical tasks.
    • Lead Root Cause Analysis on defects and drive corrective action plans.
    • Produce monthly QA dashboards and trend reports.3.
    SOP Governance & Maintenance

    • Implement SOP lifecycle governance, including review calendars and approval workflows.
    • Maintain SOP change logs and ensure alignment with regulatory and carrier requirements.4.
    Training & Onboarding

    • Create a structured training curriculum aligned with SOPs.
    • Build assessment tools, certification paths, and rolebased learning plans.
    • Ensure new joiners are fully trained and existing staff receive refreshers.
    • Measure timetocompetence and training effectiveness.5.
    Continuous Improvement Culture

    • Introduce CI methodologies (Lean, Kaizen, RCA, visual management).
    • Facilitate CI workshops and improvement sprints.
    • Maintain CI pipeline and track benefits with Finance.
    • Embed problemsolving capability in teams.6.
    Cost, Streamlining & Automation

    • Identify opportunities for cost reduction, process streamlining, and automation.
    • Partner with Technology/Data to reduce rekeying, digitise forms, and eliminate bottlenecks.
    • Build business cases and track financial benefits.
    • Workload Oversight & Allocation
    • Maintain daily visibility of workloads, queues, SLAs, and resource utilisation.
    • Create capacity models and ensure balanced allocation.
    • Implement crosstraining to enhance flexibility.8.
    SLA Ownership

    • Define SLAs for key services (call response, endorsement turnaround, claims FNOL, quote times).
    • Monitor performance with dashboards.
    • Lead SLA recovery plans and stakeholder communication.
    Key Deliverables (12 Months)- Full SOP library for all critical processes.

    • QA framework and monthly dashboards.
    • Endtoend training curriculum and onboarding path.
    • CI pipeline with validated benefits.
    • Workload management dashboards.
    • SLA catalogue and service monitoring toolkit.
    • SOP and QA governance playbook.
    Skills, Experience & Behaviours
    * Questa fascia salariale è una stima fatta da beBee
  • Lavorare in azienda

    Head of Operations

    Solo per membri registrati

    Ricerchiamo Head of Operations per azienda operante nella produzione di Principi Attivi Farmaceutici (API). · ...

    Milan

    1 mese fa

  • Lavorare in azienda

    Head of Electrical Operations

    Solo per membri registrati

    S&You è il brand di Synergie Italia specializzato nella Ricerca e Selezione di figure di Middle & Top Management. · Descrizione azienda · Il nostro cliente è un Gruppo leader nella produzione di energia elettrica da fonti rinnovabili, con particolare focus al mondo eolico e fotov ...

    Milan, Lombardy

    7 ore fa

  • Lavorare in azienda

    Head of Electrical Operations

    Solo per membri registrati

    S&You è il brand di Synergie Italia specializzato nella Ricerca e Selezione di figure di Middle & Top Management. · Descrizione azienda · Il nostro cliente è un Gruppo leader nella produzione di energia elettrica da fonti rinnovabili, con particolare focus al mondo eolico e foto ...

    Milan

    18 ore fa

  • Lavorare in azienda

    Head of Operations

    Solo per membri registrati

    As we continue to grow, we are seeking a dynamic and experienced Head of Operations to join our executive leadership team. · ...

    Milan

    1 mese fa

  • Lavorare in azienda

    Head of Operations

    Solo per membri registrati

    We are seeking a dynamic and experienced Head of Operations to join our executive leadership team. · ...

    Milan, Lombardy

    1 mese fa

  • Lavorare in azienda

    Head of Operations

    Solo per membri registrati

    +Job summary · Prestatech is revolutionizing credit decisioning through bank account data scoring and document automation powered by proprietary technology.We're seeking a Head of Operations to translate company strategy into actionable operational plans, smooth execution, perfor ...

    Milan

    1 mese fa

  • Lavorare in azienda

    Head of Operations

    Solo per membri registrati

    To lead the implementation and management of Zumub's logistics operations in Italy. · Fluent Italian speaker (mandatory) · Fluent in English (Portuguese is a plus) · ...

    Milan

    1 mese fa

  • Lavorare in azienda

    Head of Operations

    Solo per membri registrati

    Drive operational effectiveness and consistency across Ardonagh Italia by mapping current processes, simplifying and standardising them into Standard Operation Procedures (SOPs), building a robust Quality Assurance (QA) model, ensuring SOP currency, embedding structured training ...

    Milan

    1 mese fa

  • Lavorare in azienda

    Head of Operations

    Solo per membri registrati

    Do you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, a ...

    Milano 85.000 € - 150.000 € (EUR) all'anno

    6 giorni fa

  • Lavorare in azienda

    Head of Operations

    Solo per membri registrati

    To lead the implementation and management of Zumub's logistics operations in Italy. This role will be responsible for the warehouse launch, structuring the operational team, and overseeing day-to-day local logistics operations. · ...

    Milan, Lombardy

    1 mese fa

  • Lavorare in azienda

    Head of Operations

    Solo per membri registrati

    The Head of Operations will drive operational effectiveness and consistency across Ardonagh Italia by mapping current processes, · simplifying and standardising them into Standard Operation Procedures (SOPs), building a robust Quality Assurance (QA) model, · and owning SLAs for i ...

    Milan, Lombardy

    1 mese fa

  • Lavorare in azienda

    Fintech - Head of Operations & Execution

    Solo per membri registrati

    Siamo alla ricerca su Milano di una figura di · Head of Operations & Execution per una fintech innovativa. · In ottica di strutturare processi, sistemi e governance operativa per sostenere la crescita, · la figura ricercata avrà la responsabilità di integrare prodotto, tecnologi ...

    Milan

    1 settimana fa

  • Lavorare in azienda

    Head of Operations

    Solo per membri registrati

    BauWatch Italy – Operations Team Leader · About BauWatch · Established in 2008, BauWatch has been developing rapidly over the past 10 years with 30% annual growth being the European leader in the provision of rapidly deployed, digitally managed, temporary site security and compli ...

    Milan 85.000 € - 150.000 € (EUR) all'anno

    21 ore fa

  • Lavorare in azienda

    Fintech - Head of Operations & Execution

    Solo per membri registrati

    Si tratta di un ruolo ad alto impatto per la società, con esposizione diretta al vertice aziendale e responsabilità sulla crescita dell'organizzazione. · ...

    Milan, Lombardy

    1 settimana fa

  • Lavorare in azienda

    Head of Medical Retail Operations

    Solo per membri registrati

    Se requiere un Head of Medical Retail Operations para dirigir operaciones en retail médico. · Análisis de datos. · Sviluppo stime e scenari. · Presentazione dei risultati per top management e azionista. · ...

    Milan

    2 settimane fa

  • Lavorare in azienda

    Head of BOP Electric Operations

    Solo per membri registrati

    Somos una empresa líder en producción de energía renovable. Buscamos un Head of BOP Electric Operations & Maintenance - Global responsable del ejercicio eléctrico de impiantes eólicos y fotovoltaicos. · Laurea in ingegneria elettrica; · Buone competenze informatiche; · ...

    Milan, Lombardy

    1 settimana fa

  • Lavorare in azienda

    Head of BOP Electric Operations

    Solo per membri registrati

    Resumen del puesto · FRI-EL GREEN POWER S.P.A. è azienda leader nella produzione di energia da fonti rinnovabili. · Se buscan una figura con experiencia en mantenimiento eléctrico para liderar proyectos globales. · Programmazione controlli periodici (verifiche reti di terra); · ...

    Milan

    1 settimana fa

  • Lavorare in azienda

    Head of Global Operations

    Solo per membri registrati

    +Job summary · The company is creating the Global Operations function from the ground up. · This is a hands-on builder role with global strategic reach: you will shape how SAMY understands revenue, productivity, contribution margins, client profitability, capacity, and operationa ...

    Milan

    1 mese fa

  • Lavorare in azienda

    Head of KYCB Operations

    Solo per membri registrati

    We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, · Founded by Alexandre and Steve in July 2017, · Serving over 600000 customers. · ...

    Milan

    1 settimana fa

  • Lavorare in azienda

    Head of KYCB Operations

    Solo per membri registrati

    We are looking for an experienced Head of Kycb Operations to lead the scaling of our operations across Italy, Spain, and Portugal. · ...

    Milan

    1 settimana fa

  • Lavorare in azienda

    Head of KYCB Operations

    Solo per membri registrati

    We are seeking an experienced Head of KYCB Operations to lead our Southern Europe team in Italy, Spain, and Portugal. You will partner with senior leaders and cross-functional teams to replicate our successful regional structure. · ...

    Milan A tempo pieno

    1 settimana fa

Lavori
>
Head of operations
>
Lavori di Head of operations a Milan