Customer Service Advisor/ Specialista Supporto - Roma, Italia - Tesla

Tesla

Azienda verificata

Roma, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

What to Expect
At Tesla, our Service Support Advisors consistently coordinate a seamless experience for customers servicing their vehicles.

They constitute Tesla's front line and are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy.

As a Customer Support Advisor, you will support customers from the moment they request Service till the car enters our Service location, or is taken care off by Mobile Service, managing communication across digital platforms.

We've created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.

What You'll Do

Provide the highest level of customer service throughout ownership experience across digital platforms
Prepare customer appointments digitally for all Service Centre's and Mobile Service, ready for the customer to have the best Service experience possible
Confidently communicate with customers as a Tesla ambassador through various channels, to provide scheduling updates, product education, Tesla App education and answer any questions with fast and highquality response, using customer friendly language
Develop a good understanding of Tesla's products and service operations including HV battery, range, 12V systems, charging, Drivers Assistance System (DAS), firmware, chassis and troubleshooting
Adopt new digital tools with ease and adapt quickly to new process changes
Pull vehicle logs and submit for remote diagnosis and repair, accurately recording repair orders, interactions and data into our systems
Initiate parts request procedure
Advise and educate your customer on Tesla warranty policies
Assist with projects when required (example; collecting/chasing payments)
Stays up to date with all the latest procedures and protocols
Keep a close connection with field operations team at Tesla Service Center

What You'll Bring

Relevant experience in delivering excellent service, preferably from a technical or automotive environment
Thrive in a fastpaced, everchanging environment with multiple priorities while maintaining attention to detail
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
Ability to excel in a teambased environment and achieve common goals
Excellent problemsolving skills, and strong ability to take initiative and be proactive
Possess an understanding of automotive techniques related to repair and servicing of vehicles
Digitally savvy ability to adopt and adapt quickly to new technology and systems
Perform detailed record keeping and reporting
Eager to learn new and innovative automotive technologies
Able to communicate, read, and write effectively in the English language, and local language