Cient Liaison - Roma, Italia - Bonhams

Descrizione

About Bonhams
Bonhams is a global auction house with an 18th century heritage poised for transformative change.

Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewellery, and entertainment memorabilia.

Key Tasks and Responsibilities
In your role as Client liaison, you will be required to carry out the following:

• First point of contact for all visitors to the office
• Answer the telephone and respond to general queries and direct calls where appropriate. Take notes of names/phone. Give support to the specialists from other locations coming for clients visits.
• Take bid registration from clients and over the telephone
• Maintain the office's general appearance, tidy up where necessary and keeping the office presentable.
• Order office supplies and packing materials.
• Organise and maintain the office files and catalogue archives.
• Ensure post is brought to the post office on a weekly basis
• Build client database: entering new client details on A
• Add appropriate interest codes to clients if appropriate contact to client
• Represent the department/Bonhams in general, with the aim of sourcing profitable business for the company from the region and to promote Bonhams services and sales.
• Update the Bonhams local page with the valuation days data in A
• Create contract in A3: set contract to prepare, insert sourcing office/business getter/representative and add in consignment terms to special instructions.
• Associate items and add to contracts. Ensure import tax is correct for every item. Generate contracts.
• Insert bank details to 'payee' on client account and link to contract in A
• Compliance: check if all ID/POA/Seller payment details are up to date and if not required copies from consignor.
• Send contract to vendor to be signed.
• Photograph all items and measure items if necessary to prepare for shipping.
• Organise photography on location with external photographer for catalogue images.
• Send all signed contracts to relevant department.
• Add contract to consignment sheet: adding sale date/shipping date/payment date.
• Liaise with the Ministry of Culture/Cites/Shippers/Department to arrange the appropriate export licences and import/export documents where necessary.
• Prepare booking sheet for shipper.
• Create proforma invoices: including descriptions of items, images of the objects and HS codes.
• Overseeing the safe packing and transit of property to and from the office to other parts of the Bonhams network or client addresses.
• Inform relevant department with shipment arrival date.
• Send proforma invoices to shipper.
• Organise return shipment with all relevant paperwork for BI items.
• Inspect all returned incoming items.
• Assist in sending sale announcements and/or condition reports to relevant clients prior to sales.
• Help and assist to any social media content to promote the Bonhams Employer Brand
• Forward invoices to accounts/ Code invoices in Ebis/ File invoices.
• Create spreadsheet of all invoices and keeping track of coding process.
• Manage results on consignment spreadsheets.
• Create spreadsheet with BI lots and liaise with departments/clients with regards to reoffering or return.
• Keep track of expiry date TA for unsold or returned items.
• Keep track of late/outstanding payments.
• Schedule collections in the office: manage location transfers in A
• Manage and maintain database of clients in A3: keeping client information up to date: manage addresses/add missing data in. Responding to enquiries from departments in London and elsewhere

Required Skills:

You have a communication or business administration education background, you are speaking fluently Italian and English. A third additional language will be a plus.

• You are eager to learn about the art auction business and you have an agile mindset.
• You have a good command on social media
• Computer literate with experience of MS office and Outlook
• Excellent interpersonal and communication skills
• Flexible team player Able to work on your own as well as part of a team

If you wish to apply, please send your CV and cover letter by the 17th November 2023 at midnight.

Bonhams is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.