Training & Performance Management Specialist - Gallarate, Italia - GlobalBlue_IT

GlobalBlue_IT
GlobalBlue_IT
Azienda verificata
Gallarate, Italia

2 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione
Main duties and responsibilities

  • Improve merchant's knowledge and expertise with our services by providing trainings to merchant's staff
  • Offer intensive support including product instructions.
  • Constant communication with merchants to increase the level of meeting their needs and satisfying expectations
  • Proactive development and management of business relationships at store level to deliver and achieve mutual reach of opportunities
  • Achieve sales targets taking corrective action when result materially deviates from expected
  • Action plans and inStore visits in line with the company's strategy
  • Processing and presentation of business statistics and insights
  • Guarantee the optimal execution of instore promotional plans and activities, according to the defined plan
  • Deliver to the stores the activities have been agreed with the merchant's HQ
  • Document in CRM all merchant's specific information and activity done.
Main KPI's

  • Refund Ratio
  • Hit Rate
  • Turnover
Reporting and collaboration

  • Line manager
  • GAM
  • KAM
  • AM
  • Merchant Solutions Operation
Background and Education

  • University degree is a plus
years' sales experience

  • Trade Marketing background and Services or Retail field knowledge will be a plus
  • Analytical and planning capability
  • Good Communication and influencing skills
  • Customer service orientation
  • Basic English knowledge
  • Selfmotivation, and target driven.
Specific skills and knowledge

  • Good customer orientation.
  • Ability to create personal relationship
  • Problem solving attitude
  • Basic knowledge of MS Office products.
Altri lavori da GlobalBlue_IT
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