Front Desk Agent/Turnant - Florence
9 ore fa
Descrizione del lavoro
About Us
Borgo Pignano Relais & Châteaux is a 750-acre private estate in the heart of the Tuscan hills, where slow living, sustainability, and organic farming inspire every choice.
We offer our guests unique experiences, from fine dining to wellness-focused activities, combining the comfort of a 5-star resort with the warmth of Tuscan hospitality.
Becoming part of our team means helping to create unforgettable moments with passion, courtesy, and attention to detail. Sustainability, excellence, and the high standards of Relais & Châteaux guide our daily service.BRIEF ROLE DESCRIPTION
The Front Office Agent is the heart of the guest experience at our 5-star hotel.
You are the first and last person our guests see, setting the tone for their entire stay and leaving a lasting impression.
This isn't just a desk job—it's about creating a seamless and luxurious journey for every person who walks through our doors.
MAIN DUTIES AND RESPONSIBILITIES
Ensure that all guest preferences noted in the reservation are recorded and honoured.
Collaborate with Housekeeping and Maintenance to ensure the guest room is ready for arrival.
Welcome guests at check-in and check-out while adhering to service standards.
Actively promote hotel services and amenities such as room upgrades, dining and SPA experiences
Manage guest requests in person, via phone, or through email/WhatsApp.
Respond to every guest need with courtesy and attention to detail.
Stay updated on local attractions and provide information on hotel services.
Actively collaborate with all departments to ensure a smooth and high-quality service.
Demonstrate a collaborative attitude and a team-oriented approach, contributing to a positive and professional atmosphere.
Precisely and carefully handle front office administrative tasks, including cash management and maintain guest records in compliance with GDPR.
Be willing to cover night shift once a month
Your direct supervisor will assign you additional tasks as needed
REQUIREMENTS
English:
C1, Italian: C2. A third language is a plus
Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferred
References
Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
Flexibility to work shifts, including evenings, weekends, and holidays.
OUR OFFER
Fixed term working contract of8 months as from May 2026 according to CCNL Settore Turismo (Federalberghi)
Staff well-being initiatives and events to promote collaboration and inclusion
Training activities and rewards linked to quality of service
Staff canteen
Uniform and uniform cleaning
5/7 working days
No lodging facilities
Workplace:
Florence, Via Bolognese 89
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