Customer Reliability Escalation Engineer (Categorie protette ex art. 1 L. 68/99) - Milan, Lombardy
Solo per i membri registrati Milan, Lombardy, Italia
1 mese fa
* Questa fascia di stipendio è una stima effettuata da beBee
Job summary
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.
Responsibilities
- You will work as an important member of the technical support team providing senior level technical knowledge to CREs in the form of mentoring, consulting on complex issues
- You will work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests
- You will develop technical troubleshooting sessions, trainings and guides for internal CRE team members
- You will develop in the internal collection of knowledge base articles
- You will evaluate and document bugs and enhancement requests as seen in the field, and through reproduction
- Work with our Escalation Management team on hot accounts which are high touch
Qualifications
- 5+ years of experience as a senior technical support/escalation resource or team/technical lead for enterprises in a similar or related field (container management, cloud management, cloud security)
- Master level kubernetes and Linux experience
- Knowledge of one or more scripting languages (Bash/Shell/Python, etc)
- Knowledge of public providers and their services e.g. AWS, Azure, GCP, Oracle and IBM Cloud
- Experience balancing multiple challenges simultaneously
Skills
- Working knowledge of Cassandra, Elasticsearch, and/or Kafka
- Experience in using or integrating with Systems Management technologies
- Hands-on experience with PaaS tools or other cloud management software
- Experience in application integration
- Fluent English is required
- Experience writing and communicating with internal and external stakeholders
Benefits
- Extra days off to prioritize your well-being
- Mental health support for you and your family through the Modern Health app
- Great compensation package
Descrizione del lavoro
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