Customer Care Specialist - Firenze, Italia - Giunti Psychometrics

Giunti Psychometrics

Azienda verificata

Firenze, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

SCIENTIFIC KNOWLEDGE FOR THE DEVELOPMENT AND WELL-BEING OF PEOPLE AND ORGANIZATIONSGiunti Psychometrics is a European leader in psychological assessment and associated services.

Our overall vision is to deliver "scientific knowledge for the development and wellbeing of people and organizations". The core of our activity is developing innovative psychological assessments and ways of using them.

We do this for clients in all major areas where scientific assessment is used:

- clinical services (clinical and health psychology, psychiatry, child and adolescent psychiatry and neuropsychiatry, neuropsychology, speech-language pathology, etc.);
- human resources management through Giunti Psychometrics HR consulting (in the fields of industrial and organizational psychology);
- school and counselling services (educational, work and university consultancy).Giunti Psychometrics commits to offering clients high quality, innovative scientific tools and services meeting the needs of Italian clients and those in a range of other European countries.

Posizione:

We have an excellent opportunity for a talented professional interested in making a difference in our Customer Center team in Giunti Psychometrics.

The role of
Customer Care Specialist reporting to the Customer Center Manager will be based in Florence and will have the opportunity to work in a stimulating work environment alongside talented professionals.

The professional we are looking for is self-driven and highly collaborative.
She/he will have a crucial role in supporting our customer needs.

Your responsibilities will include:

Front office activities:
- product features of clinical test
- fruition of clinical test administration platforms
- purchasing assistance on the e-commerce platform
- collecting information on orders from the different functions

Back office activities:

Order management, customer contact through CRM
Managing actions to support commercial activities and internal training activities for colleagues in the sales network
Claims and Returns Management

Requisiti:

High School Degree
Experience with customer relationship
Problem solving
Minimum 13 years experience required,
Proactivity and initiative
Accountability and high sense of responsibility
Great planning and organizational skills
Teamworking and collaboration
Very good knowledge of Microsoft Office suite (Word, Excel
Good knowledge of English
Salesforce and/or other CRM knowledge is requested

Altre informazioni:

The opportunity to be part of the transformation journey of a growing global company
Full time, contract and salary to be decided based on the profile
Work office in Florence, flexible work location will be considered