Solution Consultant - Roma - Genesys

Descrizione

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you ready to shape the future of customer engagement with cloud and AI-driven solutions that power billions of experiences worldwide?

At Genesys, we seek dynamic professionals who understand business value and can articulate how technology-driven solutions can transform customer experiences.

If you have a passion for innovation, strategic thinking, and engaging with stakeholders to drive meaningful outcomes, we want to hear from you.

What You'll Do:

• Engage with customers to understand their business needs and articulate the value of Genesys Cloud CX solutions beyond just functionalities.
• Deliver compelling presentations and lead discussions with key stakeholders across various industries.
• Design and execute custom demos tailored to customer requirements using the Genesys Cloud CX platform.
• Lead Proof of Concept (PoC) initiatives, demonstrating how our solutions can solve real business challenges.
• Manage multiple projects simultaneously, ensuring a smooth pre‑sales process and alignment with customer expectations.
• Stay ahead of industry trends and understand the specific contact center needs across different sectors.
• Collaborate with internal teams to refine solutions, drive innovation, and provide continuous feedback for product improvement.

What We're Looking For:

• Degree in Computer Science, Engineering, Telecommunication, Business, or equivalent experience.
• 2+ years in presales, consulting, or related customer‑facing roles, ideally within the contact center or customer experience space.
• Strong business acumen with the ability to translate technical capabilities into business value.
• Ability to present confidently to both technical and executive audiences.
• Knowledge of industry‑specific contact center requirements and operational challenges.
• Curiosity for technology and eagerness to explore advancements in AI, cloud, and digital transformation.
• Fluency in Italian and English.
• Familiarity with scripting (e.g., JavaScript, Python) and API integrations.

Why Join Us?

• Inclusive and Collaborative Culture: Work in an inclusive environment that values multiple perspectives.
• Impactful Work: Help businesses transform their customer experience strategy with cutting‑edge technology.
• Career Growth: Access to ongoing learning and development opportunities.
• Flexible work arrangements to support your well‑being
• Car allowance as part of the compensation package.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response.

Equal Opportunity Employer Statement

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.