Waiter - Chef de Rang - Roma, Italia - Bulgari Hotel Roma

Bulgari Hotel Roma
Bulgari Hotel Roma
Azienda verificata
Roma, Italia

4 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

JOB OVERVIEW:

Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.


PRIMARY JOB FUNCTIONS:

Address guests' service needs in a professional, positive, and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Comply with quality assurance expectations and standards.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Follow appropriate procedures for serving alcohol


BASIC REQUIRMENTS
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
Previous experience as waiter


Skills and competences:
Adaptability, attention to detail, problem-solving, teamwork, customer service orientation, communication skills.
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