Post-sales Customer Relationship Intern - Milano, Italia - Artemest

Artemest

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Artemest is the first curated online marketplace to bring the best Italian luxury crafts in the categories of design furniture, lighting and home décor to an audience of art connoisseurs and beauty lovers around the world.

Our mission is to preserve the rich Italian cultural heritage and become the destination where the most beautiful things on Earth can be found.

We are creating an international team of people passionate about Design & Luxury and willing to work in a dynamic, tech-oriented and ever-changing environment.

At Artemest you will have the chance to express your ideas and make things happen.

We are looking for enthusiastic people with an entrepreneurial attitude to join our team of young and talented professionals.

Posizione:

To enhance its Team, Artemest is looking for a motivated, organized and self-starter Post-Sales Customer Relationship Intern with a focus on post-sales activities.

What will be your key responsibilities?

Actively solve issues that arise after the order is confirmed (e.g. delays), during the shipping process (e.g. customs clearance), and after the order is delivered (e.g. damage, returns, insatisfaction)
Interact with suppliers to manage customers' requests and negotiate the best solution for the company and its customers
Work closely with other departments (Logistics, Product Management and Technology) to ensure an excellent level of customer experience
Customer loyalty and retention initiatives
Continuously evaluate internal customer care processes and propose business development initiatives

Offer information:

Working hour: fulltime (from Monday to Friday, from 9am to 6pm)
Monthly compensation: 600€
Ticket restaurant provided according to the company policy

Requisiti:

Who are we looking for?

Degree in Foreign Languages/Communication with an International approach
Professional proficiency in English, Italian native. Any other language is a plus (especially French, Spanish, German)
Exceptional problem solving and organizational skills, with strong orientation to results
Able to manage relations and negotiations, with excellent communication skills
Attention to details, flexibility and entrepreneurial attitude
Previous working experience is considered a plus

Altre informazioni:

Our Perks

Positive workplace. We're a young team (29 y/o on average) that works in harmony and that is extremely passionate about the Artemest mission
Entrepreneurial mentality. We're always looking for people eager to step up their tasks and skills
Innovative and techoriented environment. We're changing the way people buy, sell, and perceive luxury