Controls Service Manager - Maranello, Italia - Swisslog

Swisslog

Azienda verificata

Maranello, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

The position holder is responsible for managing one Controls Service team for South.
The goal of the Controls Service team is to deliver control services including:

Make sure that the automated material handling equipment's installed remains in operation with maximal uptime according to service level agreements.
Secure organizational readiness for new and existing technology together with the Controls Operation Manager
Manage controls sub suppliers when part of services provided.
Growing controls services through Identify new service opportunities for new and existing customers.
Support sales and account managers with controls technical solution, estimates and planning for CS projects.
Maintain customer lifecycle plans for the installed base including identifying modernizations opportunities.
Identify customer needs and deliver change orders.
Develop Controls Service offering in line with EMEA modernization strategy and service setup.
Provide test, integration and training activities for integrated projects in close cooperation with Controls Operations
Plan and perform smaller CS projects.

Short Facts:

Maranello, Italy
Customer Service
Permanent Position
Make an impact:
Leadership
Manage and motivate effective Control service team in terms of required resources, experience level of resources and performance management.
Achieve and maintain high level team motivation, team spirit and customer orientation ("putting the customer first")
Align controls service team behind team goals.
Leverage team member's skills and experience to enhance group results by delegating in an appropriate manner.
Influence and convince customers.
Maintain and build up customer relationship in order to develop Swisslog's business / service spectrum.

Flexibility

Ability to deal with unexpected arising issues.
Willingness to travel occasionally.
Be reachable at unconventional working hours if required due to an escalated issue.

Technical/Commercial Knowledge

Allocate tasks as evenly as possible across the team.
By having a good understanding of the customers' issue, prioritize the workload for the team.
Independently analyze and correct faults / search for and correct errors.
Work according to quality specifications and comply with Swisslog guidelines.

Result orientation

Assure targeted revenues, expense and profit margins are reached.
Support customer proposals/change orders

Customer focus

Via consistent, highquality service, foster customer trust and build basis for supplemental and incremental service sales.

Teamwork

Maintain close network with other internal departments (e.g., Sales & Consulting and Operation) as well as partners.
Facilitate knowledge exchange within the department and with other controls service departments.
Establish a close cooperation with South Controls Operation team to supply a complete South Controls offering.

Communication

Ensure that team is properly informed regarding ongoing customer issues being addressed.
Communicate team interests and issues clearly to superior levels / customers.
Good listening skills within interaction with customers and team members
Asks skilled and targeted questions to narrow down customer problems.

Required Personal Skills & Key Behaviours
Competence- Convincing and persuasive

Sets challenging goals.
Delegates appropriately
Takes responsibility for his/her actions.
Motivates and empowers employees.
Coaches' employees in their development
Continuously seeks improvements.
Continually develops his/her skills and knowledge.
Adapts to new and changing demands.
Makes clear decisions.
Manages risks.
Develops practical solutions according to customer needs.
Demonstrates business sense and grasps opportunities.
Plan and organizes multiple tasks and projects.

Clarity

Communicates openly, effectively and consistently with all stakeholder groups, in particular customers, software support team members and manager.
Communicates openly, effectively and consistently with all stakeholder groups, in particular customers, software support team members and manager.

Collaboration- Integrates into team.