Event Programmer - Italia - Live Nation

    Live Nation
    Live Nation Italia

    1 mese fa

    Mostra di più Crollo del lavoro
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    Descrizione
    The Field Operations team builds and maintains relationships with diverse clients to comprehend their business practices, ensure their objectives are achieved, and clients can effectively utilize Ticketmaster products/platforms.
    THE ROLE
    Joining the Event Management team means supporting Ticketmaster clients with all their event management requirements. This involves creating and updating events based on client requests.
    RESPONSIBILITIES
    This role entails collecting, reviewing, and entering accurate data into the Ticketmaster Host system following established standards and best practices, then verifying the results. The toolset for this position includes Host and Host applications, EventPro, EMT, and TM1 suite products.
    • Exceed Event Management service level agreements
    • Input event data correctly into Ticketmaster Host system and resolve event-related errors
    • Collaborate with clients, promoters, and internal departments like marketing, accounting, customer service, event operations and support, and client support when organizing events and sharing event information
    • Develop relationships with assigned clients
    • Participate in an on-call rotation, including after-hours, weekends, and holidays for client support
    • Occasionally handle other assigned duties from the Senior Event Specialist, EM Manager, or Regional Director of Event Management
    REQUIRED SKILLS (or TECHNICAL SKILLS/COMPETENCIES)
    • 1-3 years' experience with the Ticketmaster System or related field experience, with knowledge of the Ticketmaster system
    • Service-oriented with strong organizational and communication skills
    • Ability to handle multiple priorities effectively
    • Creativity, problem-solving skills, and understanding of the entertainment industry are essential
    • Awareness of how different TM departments impact each other and external clients is beneficial
    • Flexibility to work on Saturdays, evenings, and holidays
    • Excellent written and oral communication, organizational, and data entry skills
    • Computer literacy and attention to detail
    • H. S. diploma or equivalent required; BA/BS degree preferred
    BEHAVIORAL SKILLS/COMPETENCIES
    Reliability – Build trust with clients, co-workers, and fans; Set clear expectations; Deliver high-quality work on time; Ensure tasks are completed accurately
    Problem-Solving – Find creative solutions to clients' problems through collaboration with management and other experts for effective resolutions
    Teamwork – Collaborate openly, share information, empathize with others, and recognize contributions
    Integrity – Represent yourself and the company positively, act with good intentions, encourage open dialogue, and provide accurate information
    EQUAL OPPORTUNITIES
    Committed to diversity and inclusion, you will work in an inclusive environment that values work-life balance. Encouraged to pursue professional and personal growth, experience new opportunities, and learn from talented colleagues, we welcome applications from individuals regardless of gender, race, sexual orientation, religion, age, physical abilities, or family responsibilities.
    COMPANY CULTURE
    Enthusiastic about live events, Ticketmaster, a division of Live Nation Entertainment, connects fans worldwide with their favorite artists, teams, and shows, shaping innovation daily. Beyond ticket sales, we enhance lives with unforgettable experiences. If you share our passion for live entertainment and want to contribute to helping millions of fans enjoy it, we're interested in hearing from you.
    Embracing a 'Fan First' mentality, customers are our priority. Whether working behind the scenes or engaging with fans directly, you'll be part of a culture that enhances the fan experience. Your work, our passion... delivering world-class experiences – Fan First.

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