Guest Service Correspondent Villa San Michele, a - Firenze, Italia - Belmond

Belmond

Azienda verificata

Firenze, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Reports to Head Concierge.

Main duties & responsibilities:

In charge of Concierge correspondence;
Assist the Concierge preparing a list of next day services, taking care of Guests reservations and providing information;
Managing, amending and cancellation of all rooms reservations received through the web;
Prepare and submit the revenue reports to the Director of Revenue Management;
Ensure that the interns are supported and encouraged throughout their internship

Requirements:

Competencies required

Effective communication: She / He communicates clearly and in an appropriate manner (both verbally and nonverbally) that positively impacts on their role, the business and Belmond. Uses and interprets nonverbal behaviours to enhance understanding;
Emotional intelligence: She / He shows the ability to control and express ones emotions and to handle interpersonal relationships;
Collaboration: She / He is able to work together within a group whilst showing respect and willing to share information and skills. She / He is willing to continuously develop him/ herself;
Drive results: She / He demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. Demonstrate a sense of urgency and take ownership of one's tasks and responsibilities;
Adaptability: She /He accepts change and participates in new programs and processes. She / He is willing to learn new skills and keep up to date with developments in the department. She / He deals with multiple tasks and adjusts behaviour / priorities as changes occur and remains calm in stressful situations;
Attention to detail in terms of content and accuracy;
Possess excellent organizational skills;
Able to maintain the strictest confidentiality at all times with regard to guest and personnel related matters.
Professional experience in Front Office Department in a five star or deluxe hotel.
Fluency in Italian and English is a must; knowledge of a third language, especially French, is a plus.
Excellent knowledge of the Microsoft Office suite (Word, Excel, PowerPoint, Publisher).

Experiences and skills required:

Professional experience in Front Office Department in a five star or deluxe hotel.
Fluency in Italian and English is a must; knowledge of a third language, especially French, is a plus.
Excellent knowledge of the Microsoft Office suite (Word, Excel, PowerPoint, Publisher).

Benefits:

Benefits: