Customer Service Agent - Milano, Italia - Delta

Delta

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

_Italy, Milan_
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_Airport Customer Service_
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_12-May-2023_
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_Ref #: 20963_
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_How you'll help us Keep Climbing (overview & key responsibilities)

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_Vision: Deliver world-class service to all customers

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_ Mission: Make every customer feel like the most valued person._

As a Customer Service Agent, you will be central in demonstrating Deltas commitment to our customers by making their travel experience as smooth and pleasant as possible._
Summary of responsibilities:_
Handles all facets of work associated with ticketing and making reservations for passengers and those activities necessary to board and deplane passengers, including tagging and lifting passenger's baggage to a bag belt for delivery to the ramp._
Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately._
Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers._
Displays a positive image of Delta._
Keeps customers informed while ensuring service delivery._
Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time._
Performs a variety of duties according to the functional work area assignment; however, agents may be crossutilized and be required to perform all functions. Specific functions, tasks, and departments may vary or be added depending upon the location and operational requirements._
Subject to rotating shifts and off days._
May require outside work._
Practices safetyconscious behaviors in all operational processes and procedures._

_What you need to succeed (minimum qualifications)

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- _Must be fluent in English and Italian in both spoken and written communication._
- _ Must be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays._
- _ Employee must be able to type a minimum of 30 wpm to effectively use the agent's computer set._
- _ If currently employed by Delta, must be performing satisfactorily in current position._

_What will give you a competitive edge (preferred qualifications)

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