Passenger Services Supervisor - Napoli, Italia - Louis Berger Services

Louis Berger Services

Azienda verificata

Napoli, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Passenger Services Supervisor (LN) - Naples:

Who We Are - Louis Berger Services (LBS):

We are Louis Berger Services (LBS) and we specialize in operational excellence for defense mission and public critical infrastructure and facilities, globally.

We offer turnkey operation and management solutions to reduce risk and life-cycle costs.

As people-focused, safety-minded collaborators we are committed to unlocking the potential held by a workforce that is as diverse as the communities we serve.

Join us and be involved in projects in our growing organization that partners with national, state, and local government agencies, multilateral institutions and commercial industry clients.

At the core of everything we do are our values: safety, ethics, respect, value, inclusion, community and excellence.

These values are instilled into all of our relationships, projects, programs, and activities enabling us to provide solutions that have a positive impact on society.

Louis Berger Services, member of WSP USA, is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

This Opportunity:

Your Impact:

Responsible for all aspects of the safe and correct operation of Passenger Services.
Perform passenger service functions IAW AFI Volume 2, DTR R Parts I and III, and all guidance listed in the PWS.
Verify that processed passengers using automated / nonautomated systems are accurate and ensure manual procedures are executed without error.
Monitor the maintenance and operation of terminal security equipment and report issues to the Passenger Manager.
Ensure proper execution of the Lost & Found and Mishandled baggage procedures.
Ensure proper posting of Space Available and Space Required passenger listings.
Monitor personnel training and ensure compliance when determining travel eligibility.
Ensure Passenger Service Specialists properly announced approved passenger briefings.
Verify GATES Xman Excel file inputs are accurate as per the PWS.
Work with remote sites to ensure timely delivery of passenger information as per the PWS.
Control all governmentprovided equipment and ensure proper use; report any issues to the Passenger Service Manager.
Ensure passengers are properly assisted with visa and passport issues as per developed procedures.
Monitor transportation and lodging procedures for intransit thruload passengers are being completed as per guidance.
Monitor employees to ensure they are properly performing vehicle inspections and ensure issues are properly reported to maintenance.
Verify collection of orders for all flights as per the PWS and regulations.
Ensure personnel are properly trained IAW applicable regulations and requirements of the PWS.
Enforce the screening exemption letter and provides updates when required.
Monitor sterile passenger holding areas ensuring they are properly used and maintained.
Manage AMC Commander Comment/ICE and make sure passengers are aware of the program.
Verify personnel are properly enforcing hazardous/dangerous goods that are acceptable/unacceptable for passenger flights.
Ensure baggage is separated by destination as per the PWS.
Monitor and ensure mishandled baggage is documented as per the PWS.
Ensure funds are handled in accordance with established guidelines and help the Passenger Service Manager to resolve issues found during internal audits.
Ensure proper completion of the Mishandled Baggage Summary report as per the PWS.
Task employees to transport passengers, aircrew, and LBS employees.
Monitor flight line activities of section personnel to ensure compliance with guidelines and procedures.
Ensure personnel are escorting trucks and buses IAW base guidelines.
Process Distinguished Visitors (DV's) working with the Protocol office.
Perform Supplemental duties in Passenger Service or other work centers as required by Station/Alternate Manager.

Who You Are:

Required Qualifications

Must have computer skills and be able to operate a variety of computer programs.
Must be able to speak, read and write English fluently
Must maintain a valid driver's license from their home country with validity for 12 months from onsite employment date
Must be CAC eligible and able to gain and maintain authorized entry onto US military installations.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions

Additional Required Qualifications

Must have two (2) years of working knowledge in performing Passenger Terminal Services.
Must be able to lead personnel in performing passenger operations.
Shall have extensive experience in GATES systems and be familiar with all air terminal and flightline operations.
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