In Store Clienteling Coordinator Montenapoleone Milano Marketing - Roma, Italia - Ermenegildo Zegna Holditalia S.p.A

Descrizione

Marketing & Customer Experience/Customer Relationship Management

IN STORE CLIENTELING COORDINATOR ZEGNA MONTENAPOLEONE
At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we're offering the opportunity as In Store Clienteling Coordinator in Milan Montenapoleone

What makes you, makes Zegna

As In Store Clienteling Coordinator you will be responsible to support the Store Manager in implementing the retail strategy by training, monitoring and coaching the boutique team in order to meet the Company business target and in order to guarantee an outstanding customer experience.

What makes up your day
Review weekly CRM analysis with SM and identify weekly projects, action, and recovery plans
Review weekly CRM KPIs by CA and work with CA's to develop monthly action plans, weekly reviews, daily activities.
Ensure each employee achieves the outreach and sales goals set by the Company each year/month
Leverage client database to drive business and define client database on a local level
Provide support for client appointments (At Home/in-store/virtual)
Develop email content and look casts as needed and based on the CRM function guidelines. Look cast support weekly.
Be an ambassador on the floor and support SM/ASM in leading by example on all clientele aspects
Focus on prospect conversion using all available assets

What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company.


We're looking for someone with:
Selling, Product Knowledge, Policy and Compliance
In-Store experience, Hospitality/Luxury backgrounds is a must
Fluent knowledge of Italian and English

What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles.

Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations.

With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder's pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.

Marketing & Customer Experience
Marketing & Customer Experience
Marketing & Customer Experience We tell our stories through more than just garments.

Our Marketing & Customer Experience teams ensure that our journey is reflected in every touchpoint, from our campaigns and social media posts to how we delight customers in-store and online.

We strive to create an inspiring and unique connection with each client, a true luxury experience that speaks authentically to our proud history and vibrant future.

Most of these teams are based at our our global headquarters in Milan. The CRM and Content Brand Marketing teams, however, are present globally.

Those at our headquarters define Zegna's brand image and overarching strategy, while those in the regions collect market insight and adapt the central strategy to meet the needs and cultures of local markets.

Related Positions
Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna. VIEW OPEN POSITIONS

#J-18808-Ljbffr