Credit Controller - Milano, Italia - CNA Hardy

CNA Hardy
CNA Hardy
Azienda verificata
Milano, Italia

2 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

Under general supervision, ensures timely and accurate billing and collection of both standard and custom insurance accounts, dealing with large and small Brokers, Insurance Companies and Direct with Insured's ensuring that Premiums, adjustment premiums, Declaration premiums, bordereau submissions, local market statements e.g.

Bourse and any Claim recoveries are collected within terms to maximize Cash Flow.


While supervised the ability to follow guidelines and recognize differences in procedures that are dictated by local markets is essential and a confident use of initiative is required to achieve the challenging targets set.


An understanding of Insurance Markets and procedures is required so that query resolution can be accomplished in an efficient manner and the communication of any changes to premiums booked can effectively be made to either the CNA Underwriters or our customers.

The job requires general knowledge of various Continental European business practices with specific reference to Insurance transactions. Multi linguistic skills are required and both written and oral communication skills are required in Italian, French, and English.


Essential Duties & Responsibilities

  • Sets up billing arrangement in systems for each assigned account and follows a strict monthly process of Billing, Collection, Reconciliation, Initiation and Follow up of any query within preset timelines.
  • Prepares all billings and ensures timely delivery of accurate statements.
  • Monitors, reviews, and verifies sensitive billing statements and premium audits prepared for each account and determines appropriate billing method according to customer requirements and expectations.
  • Is able to communicate both verbally and in written form in Italian and English (French would be an advantage).
  • Has a good knowledge of Word and Excel and is able to accurately reconcile data in electronic format and ensure that any reconciliation differences are identified and followed up appropriately.
  • Is a team player and is prepared to assist other members of the team to ensure that group Goals and Targets are achieved.
  • Coordinates and resolves differences resulting from processing and collections records and pursues collection of past due collections.
  • Escalates delinquent billing and collection issues to management with recommended actions for resolution, e.g., collateral draws, cancellation, interest or payment plans, Bad Debt, Legal Action etc.
  • Establishes a good working relationship with internal and external customers and all correspondence are actioned in accordance with company standards.
  • Ensures that all queries are suitably diarized for completion and followed up with brokers, underwriting or claims technicians as appropriate.
  • May perform additional duties as assigned.
  • Explains and interprets to clients, brokers, and underwriting offices the organization's cash flow and loss sensitive billing methods and concepts.

Skills, Knowledge & Abilities

  • Working knowledge and understanding of billing, collections, and processing and related interfaces and claims systems and claims reports.
  • Basic knowledge of accounting principles and procedures and cash flow concepts, collateral arrangements, and finance agreements.
  • Good understanding of the insurance industry and the ability to recognize the different procedures that have to be followed in the various Countries that CNA Europe are involved with.
  • Excellent communication and customer service skills needed to deal effectively in Italian, French, and English.
  • Ability to work independently with limited supervision.
  • Strong attention to detail, like doing administrative tasks and ability to prioritize multiple tasks.
  • Able to analyze Billing & Collections issues, perform calculations and raise documented queries for sign off and resolution.

Education & Experience

  • Fully conversant in Italian and English. French would be an advantage
  • Requires a high standard of formal Education and a Degree would be an advantage.
  • Has a minimum of two years' experience within the Insurance industry and specifically with Credit Control would be an advantage.
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