Restaurant Manager - Roma, Italia - NH ITALIA SPA

NH ITALIA SPA

Azienda verificata

Roma, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

At Anantara we always behave in the following way

We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
We use our initiative and always find the best way to solve a problem for a guest or a colleague.
We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
We always think of new ways to surprise and delight our guests.
We treat guests and colleagues with dignity and respect. Everyone is important.
We hold ourselves to the highest standards of honesty and integrity.
We are proud to represent our hotel and our country to guests from all over the world.

RESTAURANT MANAGER - ANANTARA PALAZZO NAIADI ROME:

WHY THIS JOB EXISTS

To serve the needs of the business, our guests and our colleagues by leading the operations of a specific restaurant or outlet in such a way as to maximize customer satisfaction, staff performance, and business results.

All members of the Food & Beverage Department are responsible for ensuring that visitors to the hotel are delighted by the quality, creativity and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market.

At Anantara, we are proud to represent our hotel and our country to guests from all over the world.

We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues.

Within this, the key responsibilities for this position are:

To ensure a professional and profitable operation within the framework of the Hotel
With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels, and implement a daily departmental training program
To achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
To accurately forecast business demands to ensure efficient staffing & food production
To be responsible for all accounting and billing procedures in the outlets
To work with hotel management to develop & execute plans and actions for the marketing of the outlet. To be aware of all Anantara Guest Incentive programs, and actively promote and support these.
To ensure the efficient scheduling of Management & Associates in the outlet, and to be responsible for the accurate supervision of the associate time control system.
To be responsible for the execution of all Associate reviews and appraisals in a professional and timely manner
To train managers and supervisors in effective "coaching and counseling" and the correct process of progressive discipline
To be responsible for maintaining outlet safety and sanitation standards at all times
To be responsible for asset management of all outlet property and facilities, and to conduct a regular preventative maintenance inspection.
Promote positive interdepartmental relations through candid communication and cooperation
To work closely with the Banqueting department to support all requested functions
Above all, to lead by example through a "hands on" approach to motivate our Associates to excel

HOW YOU CAN SUCCEED IN THIS ROLE
Within Anantara, the top-performing people who do this job always demonstrate the following attitude:

Working with Others:

They always try to anticipate and exceed the needs of customers and colleagues
They use their own initiative and good judgement to solve problems in a calm and efficient way

They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team
They act with personal professionalism and integrity at all times

Taking Responsibility:

They always conduct business honestly and fairly. They keep sensitive information confidential.
They can prioritise their workload effectively and be organised and structured at work
They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision.
They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.

Delivering Results:

They are committed to meeting and exceeding all performance standards
They constantly look to develop their own professional skills and abilities
They perform job tasks in line with established policies and procedures
They always try to provide a top-quality experience to all our guests.