- Management of requests for assistance from customers (manufacturers and installers);
- Remote technical assistance on installations, malfunctions / spare parts;
- Support for the drafting and updating of manuals ;
- Provide instructions and training to customers on the use and management of automation systems , ensuring a correct understanding of the functionalities and operating procedures;
- Maintain updated knowledge on the latest technologies and trends in the automation sector by participating in specific training courses and workshops;
- Maintain constant contact with customers to ensure a high level of satisfaction and loyalty.
- Technical diploma or degree (electronics/electrical engineering or similar);
- Previous experience in the automation sector or in similar roles;
- Independence with the English language, essential for foreign customers .
- Knowledge of the principles of electronics , networking and home automation;
- Skill in troubleshooting and diagnosing malfunctions ;
- Excellent communication and interpersonal skills, with customer orientation;
- Ability to work independently and in a team , effectively managing priorities and respecting deadlines.
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technical assistant - Treviso, Italia - PRAXI
Descrizione
Main activities
Requirements
Fundamentals/Must haves
Preferential/Nice to have
Benefits
Partial coverage of canteen expenses and company welfare
Compensation Package
Indicative RAL range: €30,000 - €35,000
The remuneration package will be commensurate with the seniority of the resource .
