Customer Care Specialist (fixed term) - Protected Categories (Law 68/99) art. 1 - Via Montebello, Milano MI, Italy
Solo per membri registrati Via Montebello, Milano MI, Italy, Italia
1 giorno fa
Job summary
We are currently looking for a Customer Care officer to complete our Italian market team in Milan. The main function is to organize language courses abroad from the offer made by the sales offices to the return back home after the stay.Responsibilities include processing enrolments using our internal CRM system, managing customers' files, assisting customers before during and after their stay invoicing bookings ensuring receipt of payments from customers collecting invoices validating payments dealing with any special requests and complaints providing personalized advice to each customer including detailed information regarding every step of the language course meeting assigned deadlines keeping up with local international news being informed events happening major touristic zones knowing products services offered ESL perfectly being flexible depending period deadlines workload support other Customer care markets departments assisting manager training department reaching objectives assisting various administrative tasks as assigned organizing planning own work communicating effectively members Customer Care Sales offices Partner schools English clients mother tongue second language knowledge good enough handling end-stay feedback reviews gathering testimonials redirecting selling cross-selling avoid changes cancellations.
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Solo per membri registrati Via Montebello, Milano MI, Italy
We are currently looking for a Customer Care officer (temporary position) for our Italian market to complete our Customer Care team. · The main function is to organize language courses abroad from the offer made by the sales offices to the return back home after the stay. · Main ...