- Provide first/second level contact and problem resolution for customer issues;
- Resolve (fulfilling) incidents (service requests) by phone, remote access or onsite via attendance;
It Support Engineer - Sicilia - Avaso Technology Solutions
Descrizione
Join a dynamic and innovative team with a global presence to provide cutting-edge IT solutions. Our ideal candidate is an experienced IT Support Engineer, skilled in desktop support, with 1-2 years of experience in Windows Desktop support.
About the Role:
This Band 1 – Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues. The successful candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
This position requires basic knowledge of Mac operating system
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