Project Customer Success Manager - Milan
1 settimana fa
Job summary
We're looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us, as we grow together.What's in it for you
Uncapped Commission
Private healthcare coverage for you and your family
Lunch Vouchers
Genuine career development opportunities (we love to see you succeed) - including your own annual €500 career development budget
Access to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme
Flexible working + 60 days' work anywhere
Statutory Leave entitlements plus extra days off on Christmas Eve, New Year's Eve and your Birthday
Your own personal company Soldo card
Employee Assistance Programme
Benefits
- Caf Annual Fiscal & Financial Support
- Lunch Vouchers
- Uncapped commission
il Flexible working + 60 days' work anywhere < / li >
l i Your own personal company Soldo card < / li >/ ul >< h 2 >< b > The role < / b >< p >We are seeking a Project Success Manager (PSM) to lead customers through their value realisation journey with Soldo. Reporting into the regional Customer Success Team Lead , the PSM is responsible for ensuring that each project , whether for a newly signed customer or an existing customer adopting a major new use case , is successfully delivered , adopted , and fully ramped .< br />The PSM engages from the moment a customer signs , collaborating closely with Onboarding Specialists to ensure a smooth start . Once the platform is live , the PSM drives adoption and value realisation over the following months , wrapping up once outcomes have been achieved , typically within 6 to 12 months . The PSM owns the success of t he implementation an d adoption project . They ensure that customers reach full spend ramp-up internal adoption milestones an d measurable business impact In parallel they collaborate wi th Account Executives o r C S M s who manag e t he commercial relationship an d expansion opportunitie s ./p>
Descrizione del lavoro
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