Operations Support Coordinator - Turbigo (MI) - Ukio

    Ukio
    Ukio Turbigo (MI)

    21 ore fa

    A tempo pieno
    Descrizione
    We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, moving/buying furniture, security deposits, broker fees, etc. We are a Barcelona based startup with offices in Madrid, Lisbon, Berlin and Paris. Backed by Europe's best Venture Capital firms, the next year will be a critical phase in our growth as we look to further build out our team and expand into multiple new markets . We have successfully raised €27 million in our Series A investment round in 2022 and recently raised a Series B round that will help propel our growth throughout Western Europe.
    Our culture |
    We've already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.
    We are seeking an Operations Coordinator to join our team in Milan. In this role you will be instrumental in supporting our Operations Manager with day to day tasks overseeing and managing our new apartments onboarding, facilities management, and guest operations for the company. Manage the guest operations from check-in to check-out which includes resolution of guest requests and complaints
    Ensure the cleanliness and high quality condition of the apartments
    Manage and coordinate with third party service providers (i.e. plumbing, electricians, house cleaning, painters, carpenters etc.) and the building administration
    Provide data-driven recommendations and process improvements to drive higher operational efficiency, customer service, and quality of stays
    Check-In
    Conduct regular check-in inspections to ensure the apartments meet or exceed quality and cleanliness standards
    key management and keyless access codes and communicate these with GX team
    Check-In Instructions: Manage welcome kits and cleaning essentials inventory
    Coordinate with housekeeping, maintenance and other teams to schedule tasks and ensure a timely turnaround between guest stays
    Provide feedback to the design team about furniture quality
    Maintain oversight on expenditures and costs as an integral part of the guest operations responsibilities
    You have 1+ years of operational and/or customer service experience in hospitality/vacation rental industry
    Previous experience using Property Management Systems
    Able to work from office but also out and around
    Fluency in English and Italian required
    #
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