Help Desk Technician - Lombardia - Sharp Brains

    Sharp Brains
    Sharp Brains Lombardia

    1 giorno fa

    Descrizione

    Overview Job Description – DSS L1 (Desktop Support Specialist Level 1) Role Summary The DSS L1 resource provides first-level technical support to end users, ensuring timely resolution of hardware, software, and basic network-related issues while maintaining high customer satisfaction.

    Responsibilities Provide Level 1 technical support for desktops, laptops, printers, and peripherals Handle incidents and service requests via ticketing systems (email, phone, portal) Troubleshoot Windows OS, MS Office, Outlook, and basic applications Assist with user account management (password reset, access issues, basic AD tasks) Perform basic network troubleshooting (LAN, Wi-Fi, VPN connectivity) Install, configure, and update software and hardware Escalate unresolved issues to L2/L3 teams with proper documentation Follow SLA, SOPs, and security policies Provide on-site or remote support as required Maintain accurate ticket updates and resolution notes Required Skills & Qualifications Diploma or Bachelor's degree in IT or related field 0–2 years of experience in IT/Desktop Support Good knowledge of Windows OS, MS Office, basic networking Familiarity with ITSM tools (ServiceNow, Jira, Freshservice, etc.)

    Strong communication and customer service skills Ability to work in shifts and under pressure Nice to Have Basic knowledge of Active Directory, O365, VPNs IT certifications (CompTIA A, ITIL – preferred but not mandatory) J-18808-Ljbffr

  • Help Desk Support Technician

    2 settimane fa

    Solo per membri registrati Milan

    This is a Help Desk Support Technician role based in Milan, Italy. · ...

  • IT Help Desk Technician Intern

    2 settimane fa

    Solo per membri registrati Milan

    We are looking for an IT Employee Service Delivery Intern to join our team in Milan. · Pursuing or recently completed a Bachelor's degree in IT, Computer Science, Engineering, or a related field. · Strong interest in IT operations, user support, and enterprise technology environm ...

  • Help Desk Support Technician

    2 settimane fa

    Solo per membri registrati Milan, Lombardy

    Helpdesk support role in Milan, Italy requiring min 1 year experience in IT service desk and excellent communication skills. · ...

  • Sr Service Desk Technician

    2 settimane fa

    Solo per membri registrati Lodi

    La risorsa si occuperà della gestione operativa delle richieste di utenti italiani e manutenzione software e hardware. · ...

  • Sr Service Desk Technician

    2 settimane fa

    Solo per membri registrati Lodi, Lombardy

    Se requiere un técnico para gestionar las solicitudes de usuarios italianos y realizar tareas relacionadas con la tecnología y la transformación empresarial. · ...

  • Desktop Support Technician

    4 giorni fa

    Solo per membri registrati Milan, Italy

    Hands-on support for IT equipment and workspace setups ensuring smooth operations and excellent customer service. · Experience in logistics warehousing or manufacturing preferredFamiliarity with inventory tools preferredProficiency in Microsoft OfficeStrong communication time man ...

  • Field Service Technician Milano

    1 settimana fa

    Solo per membri registrati Milan

    El Field Service Technician FSS proporciona asistencia informática en locales o remotamente dentro del perimetro FSS en colaboración con el servicio técnico, ingenieros de campo e investigadores. · Proporcionará un servicio excelente impulsando a los usuarios para utilizar las he ...

  • Site Support Analyst

    1 mese fa

    Solo per membri registrati Milan

    + The Site Support Analyst plays a critical role in ensuring the smooth operation of desktop technology and related services within the office environment. + Acting as the first point of contact for technical issues, · + this position is responsible for supporting users with hard ...

  • technical trainer

    1 mese fa

    Solo per membri registrati Milan

    Ricerchiamo un Technical Support Specialist & Trainer - Heating (Milano/Genova) per la realtà multinazionale N.1 al mondo nel settore HVAC-R. · Mandatory skills: · Solida esperienza pregressa nel settore Heating (Pompe di Calore, Caldaie, Sistemi Ibridi). · Background: Provenienz ...

  • L2 Onsite IT Technician

    1 giorno fa

    Solo per membri registrati Milan

    We are looking for an L2 Onsite IT Technician to provide advanced technical support to end users at our customers. · ...

  • IT Technician

    2 giorni fa

    Solo per membri registrati Milan

    We are looking for an L2 Onsite IT Technician to provide advanced technical support to end users at our customers. · ...

  • Site Support Analyst

    1 mese fa

    Solo per membri registrati Milan, Lombardy

    The Site Support Analyst plays a critical role in ensuring the smooth operation of desktop technology and related services within the office environment. · Provide technical assistance to users experiencing issues with desktop hardware. · Configure, build, and install hardware; · ...

  • Field Service Technician Milano

    1 settimana fa

    Solo per membri registrati Milan, Lombardy

    Fornire assistenza informatica in loco o da remoto nel perimetro FSS in stretta collaborazione con il Service Desk. · ...

  • technical trainer

    1 settimana fa

    Solo per membri registrati Milan, Lombardy

    Il ruolo è diviso tra supporto tecnico di alto livello e formazione. · Esperienza Tecnica: Solida esperienza pregressa nel settore Heating (Pompe di Calore, Caldaie, Sistemi Ibridi). · Background: Provenienza da ruoli di Tecnico Service, Manutentore Esperto, Tecnico Bruciatorista ...

  • Deskside Support Technician

    1 mese fa

    Solo per membri registrati Milan A tempo pieno

    +The Deskside Support Technician (Level 2) is responsible for delivering advanced onsite and remote technical support to end users across EMEA offices. · +Support Milan office users onsite as a priority · Resolve escalated incidents from Level 1/Service Desk · ...

  • Deskside Support Technician

    1 mese fa

    Solo per membri registrati Milan

    The Deskside Support Technician (Level 2) is responsible for delivering advanced onsite and remote technical support to end users across EMEA offices, · with a primary base in Milan (with travel to Zurich when required). This role serves as a key escalation point for complex inci ...

  • Hands on Team Lead

    1 mese fa

    Solo per membri registrati Milan

    This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. · Manage OSS team across Europe; · Help and encourage the team to meet ticket handing ...

  • Senior Information Technology Technician

    2 giorni fa

    Solo per membri registrati Milan

    This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry · ...

  • Hands on Team Lead

    1 mese fa

    Solo per membri registrati Milan, Lombardy

    +Job summary · The company is developing and offers the opportunity to expand your career along with it. You will provide high-level customer service and hands-on support in a fast-paced environment.4 Years' experience in an IT Support Role;1 Years' experience as a team leader;+B ...

  • Deskside Support Technician

    1 mese fa

    Solo per membri registrati Milano, Lombardia Lavoro a distanza

    The Deskside Support Technician (Level 2) delivers advanced onsite and remote technical support to end users across EMEA offices with a primary base in Milan. · ...

  • Senior Information Technology Technician

    2 giorni fa

    Solo per membri registrati Milan, Lombardy

    This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry. · ...

Lavori
>
Help desk technician
>
Lavori di Help desk technician a Milan