Client Support Manager - Roma, Italia - FUGA

Descrizione

FUGA provides forward-thinking music distribution, technology and marketing services to forward-thinking music companies.

Working at the heart of the music industry with more than 800 clients, including Beggars Group, Epitaph, Naxos and Ninja Tune, FUGA is the world's leading full-service B2B music distributor.

FUGA works at the forefront of music distribution technology, connecting its clients with digital service providers like Spotify, Apple Music, and Amazon Music while helping them get the most from their music, whether that's with award-nominated label services, industry-leading revenue accounting, or using FUGA's suite of best-in-class products.

Owned by Downtown Music Holdings, FUGA is an independent company and is one of the very few distributors to sit on the highest preferred partner tiers for all the major DSPs.

We are currently looking to grow our Client Support team with an experienced Client Support Manager.

This position is an excellent next step for someone looking to further their career in the music distribution and technology space.

What You Do:

• As Client Support Manager, you will be the first point of contact for the record labels and DSP partners that use our software to distribute music and manage their royalty accounting
• You'll be part of a larger team that is responsible for the quality of digital releases, which are being sent to digital service providers (Spotify, Apple Music, etc.) worldwide
• You will play an important role in the team dynamic and provide support to junior team members
• You're responsible for CMS management on multiple DSPs
• You will lead on internal and external conversations where you know how to pay close attention to the different stakeholders involved
• You'll assist internal teams on projects that involve catalogue migrations and integrations

Who You Are:

• Fluent in Italian and English (written and verbal)
• Previous experience in a clientfacing role in a music (tech) company
• A clear passion for music and an affinity with the online music industry
• A datadriven approach; able to analyse data and put this to use to benefit efficiency
• Customer and detailoriented
• Strong communication skills on an international level
• An analytical approach to problem solving
• Desire to work in a techsavvy environment and develop new skills
• Hardworking, organised and able to prioritise multiple tasks
• Operate well in a team and are comfortable working with an agile management process

Who We Are:

• Career growth opportunities
• Enthusiastic team working in a growing company with strong ambitions
• Egalitarian, transparent, informal work culture and fun, productive environment
• International business environment; colleagues and clients around the world with diverse backgrounds in music and tech
• Hybrid office policy