Program Coordinator - Rome, Latium

Position: Program Coordinator, Rome, Italy · Reports To: Program Manager, Rome, Italy · Department: Outbound Exchanges · Salary: 24,000 Euro, pa · Location: Rome, Italy · Who we are · CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives a ...

Descrizione del lavoro

Position: Program Coordinator, Rome, Italy

Reports To: Program Manager, Rome, Italy

Department: Outbound Exchanges

Salary: 24,000 Euro, pa

Location: Rome, Italy

Who we are

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and

builds bridges between individuals and nations through study abroad and international exchange

experiences that help people develop skills for living in a globally interdependent and culturally

diverse world.

Why work with us:

• You will change the world. CIEE builds bridges between different people, different

countries, and different cultures. We help young people participate in high-quality

international exchange and study abroad programs that bring the world together. We

change lives, our alumni change the world. Be part of the change

• You will be part of a fast-paced, international, diverse, and collaborative team of

professionals. CIEE operates the largest nonprofit network of study abroad locations,

with facilities and staff in almost 30 countries. Additionally, we help international

participants from over 130 countries come to the USA each year. Committed to

excellence and solving whatever problem the world throws at them, CIEE professionals

work on international teams, and are dedicated to advancing our 75-year-old mission to

make the world a more peaceful place.

Who you are

The Program Coordinator at CIEE Rome is responsible for planning and coordinating the

development and delivery of comprehensive student services and plays a key role in the successful implementation of pre-college and college programs at CIEE Rome. This position includes organizing and managing student activities, providing support and guidance, and ensuring the overall well-being of students during their stay in Rome. The Program Coordinator works closely with students, host families, and various stakeholders to create a positive and enriching study abroad experience.

Primary Responsibilities:

• Plan and deliver assigned programs in accordance with the standard operating procedures

and expected levels of student satisfaction.

• Provide ongoing support to students regarding student life issues and cultural adjustment.

• Work closely with study abroad advisors, agencies, and overseas partners to align with

CIEE protocols.

• Oversee program budgets and ensure cost-effective solutions for students and the

program.

• Organize cultural and social activities, excursions, and volunteer opportunities.

• Coordinate and manage the logistics of programs, events, including transportation,

accommodation, and scheduling.

• Develop and deliver orientations and informational materials for pre-college and/or

college students.

• Coordinate orientation including airport arrivals and departures, ensuring smooth

transitions for students.

• Provide ongoing support and guidance to students, addressing any concerns or issues.

• Facilitate conflict resolution and implement disciplinary procedures when necessary.

• Ensure students' health, safety, and security by following CIEE protocols.

• Ability to serve on the emergency phone rotation. Respond to emergencies and provide

appropriate assistance.

• Report student cases and issues to management in a timely manner.

• Provide general administrative support as needed.

Other Responsibilities:

• Provide support with other tasks related to Program Management and student support

when required.

• Participate in extracurricular, daylong, and overnight excursions with students, in

conjunction with other CIEE staff members and faculty.

• Crisis and Emergency: in rotation with the other center staff, carry the 24-hour emergency

telephone. Additionally, this position requires willingness to step if/when major crisis (that

can't be handled by the person on call) take place with assigned students.

• Other duties as assigned.

What you'll bring:

• Fluency in Italian and English

• Superior customer service skills and orientation.

• 1-3 years of professional experience. Preferably in study abroad higher education.

• Desirable previous experience with American high school and university students.

• Experience in student services or a related field is preferred.

• Excellent oral, written, and interpersonal communication skills in Italian and English.

• Ability to plan and manage work under time constraints. Must have a high tolerance for

ambiguity.

• Flexible and able to respond quickly to changing circumstances.

• Ability to apply good judgment under pressure and to make reasoned and informed

decisions in sensitive situations.

• Strong computer skills and familiar with Microsoft Office Suite

• Demonstrated integrity, self-motivation, and a proactive, "can-do" attitude.

• Ability to handle multiple ongoing tasks and prioritize appropriately.

• Ability to embrace CIEE's Core Values (Excellence, Integrity, Respect, Inclusion and

Problem Solving) and culture.

• Demonstrated commitment to diversity, equity, and inclusion.

• Criminal certificate that authorizes you to work with minors

• Desirable previous experience in Salesforce.

Working Hours:

• Generally, Monday to Friday.

• Occasional weekend work required.

What we offer:

• Salary according to experience & skills.

• The opportunity to work at a dynamic, multi-national company based in one of Europe's

most exciting cities.

• A wonderful workplace – full of action, fun-loving colleagues, and lots of students

• The chance to learn in your role with the potential for future growth.

• A flexible work schedule

• Start date:

• February 2026

Diversity Matters:

CIEE believes that diversity matters and that professionals with diverse backgrounds provide

diverse approaches and ideas to solving problems and finding ways to advance our mission to

bring the world together. Candidates from underrepresented groups with diverse backgrounds and

experiences are strongly encouraged to apply.

Must have authorization to work in Italy
.
Please submit a resume and cover letter to

with subject: Program Coordinator