Guest Service Agent, Summer Season - Vicenza, Italia - STARHOTELS S.P.A.

STARHOTELS S.P.A.
STARHOTELS S.P.A.
Azienda verificata
Vicenza, Italia

1 settimana fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

Join Starhotels and become (starting from 2024' Spring) part of the Reception Team as
Guest Service Agent at our
Hotel Villa Michelangelo in
Arcugnano, in the lovely countryside of Vicenza, with a seasonal contract.

As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure.


Your responsibilities include:

  • Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
  • Handling checkin, checkout activities as well as other related tasks.
  • Efficiently managing guest messages and requests.
  • Staying updated about hotel services, guest needs, and special events.
  • Ensuring lobby and Front Desk standards and safety compliance.
  • Adhering to policies and procedures when working front of house equipment and property management systems.

Exceed expectations revealing:

  • A unique personality and a true passion for hospitality.
  • Familiarity with Opera PMS for efficient operations.
  • Excellent communication skills.
  • Ability to anticipate and resolve challenges and complaint resolution finesse.
  • A commitment to delivering a high level of customer service.
  • Impeccable grooming standards.
  • Versatility in handling various work scenarios.
  • Enthusiasm when being assigned to both individual and teamoriented tasks.
  • Mastery of the local area, enhancing guest experiences.

Embrace global diversity by speaking:

  • Italian fluently
  • English fluently
  • Additional languages are a plus.
Embrace growth with the chance to be a part of an ambitious, caring organization.

Join us to shape your outstanding career
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