Internship Front Desk Agent - Portofino, Italia - Belmond

Descrizione

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.

Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

We are looking for an Internship Front Desk Agent to become part of our Front of the House Team.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally.

He/She will Report to the Front of the House Manager.

Main duties and responsibilities:

• Supporting our Front Desk Agent in all daily tasks
• Escorting our arriving guests
• Reporting activities from our systems
• Supporting the switchboard operations
• Handling emails and guests communications
• Supervision of lobby spaces
• Application of LQA and Belmond standards

Requirements

• Customer service attitude
• Fluent in English and Italian. A third language is a plus;
• Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
• Willing to learn and grow professionally in luxury hospitality

Other requirements:

• Effective communication, emotional intelligence, adaptability
• Collaboration: be able and willing to work as a team player
• Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues
• Global perspective: treat each other with respect and inclusiveness regardless of position, level or background

Benefits

Belmond and you:

• We offer internship contract, with expense refund of 500€
• Start date: May 2024 to End date: August 2024
• Accommodation in our staff house including breakfast, staff cantine

About Belmond:

• Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
• Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.
• Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.