membership assistance service person - Rome, Italia - PRAXI

Descrizione

Notice for the selection and hiring of n. 6 units with full-time permanent employment contract with the profile of REGISTERED ASSISTANCE SERVICE EMPLOYEE

In order to make dialogue with members more effective and simpler, the Supplementary Health Care Fund has decided to structure a new assistance service with the support of new digital tools, more effective and fully integrated with the activities carried out within the structure of the Fund, therefore, launches a selection aimed at hiring n. 6 ASSISTANCE SERVICE EMPLOYEES REGISTERED .

1. PROFESSIONAL PROFILE AND CLASSIFICATION
The procedure is aimed at selecting the following professional profile:

N. 6 ASSISTANCE SERVICE EMPLOYEES REGISTERED

The position is called upon to provide both telephone assistance and assistance through all channels active at the Fund to registered workers and companies in order to provide the information requested and resolve the problems they represent or provide information assistance regarding registry positions, the administrative procedures active at the Fund and to provide support to users in understanding the Fund's health plans.

The Fund offers, after a suitable probationary period, permanent and full-time employment with a gross annual salary of no less than 24,000 Euros. The work location is Rome, with the possibility of activating agile working, up to a maximum of two days a week.

2. PARTICIPATION REQUIREMENTS
1) Those who possess the following general and specific requirements can participate in this selection procedure:

I. General requirements
to. be an Italian citizen or belong to one of the European Union countries;
b. enjoy political rights;
c. have not had any criminal convictions and are not subject to criminal proceedings.

Citizens of European Union member states must meet the following requirements:

to. enjoyment of civil and political rights also in the states of belonging or origin;
b. possession, with the exception of holding Italian citizenship, of all the other requirements required for citizens of the Republic;
c. adequate knowledge of the Italian language.

II. Specific requirements
to. have a high school diploma;
b. have significant work experience in an administrative call center that provides information on supplementary healthcare;
c. excellent ability to use the PC and good knowledge of the main Office applications;
d. excellent written and verbal communication skills;
And. Excellent team working and problem solving skills.

III. Preferential requirements
to. Have a degree in economics/law/IT;
b. Have IT certifications

The indicated requirements must be possessed by the candidates by the deadline set for the submission of the application to participate in the selection.

3. TERMS AND METHODS FOR SUBMITTING THE APPLICATION
Applications for participation, formulated on the basis of the form downloadable , must be received only via the following by 12.00 on 04/04/2024 and must be accompanied by:

1) a detailed curriculum vitae;

2) a photocopy of a valid identity document.

No method of participation different from that indicated in this Notice will be permitted.

All applications received after the deadline will be considered excluded.

Praxi and the Supplementary Health Care Fund assume no responsibility for the failure to receive applications due to events and circumstances attributable to third parties, fortuitous circumstances or force majeure.

4. SELECTION PROCEDURE
The personnel search and selection procedure covered by this notice will be managed exclusively by PRAXI, a company specialized in the search and selection of personnel, and will take place through the phases described below:

Phase 1: The applications received will be verified by Praxi and subjected to checks by the Fund to identify the profiles of interest and the candidates to be admitted to the subsequent phases of the selection;

Phase 3: The Assessment Center activity will be structured as follows:
1. Themes Presentation : in this test the candidates will have to "improvise" an argumentative presentation on a randomly chosen theme. This test aims to bring out creative thinking and communication skills.

2. Role Play : it is a role play that involves identifying yourself in a situation and adopting a certain type of behavior. With free or assigned roles, it foresees the possibility that unexpected events may arise in the game which quickly and significantly modify the rules of the game. With this tool, attitudes or relational skills such as assertiveness can be highlighted. As well as the ability to analyze and judge, define and manage priorities, initiative and decision-making.

3. Situational Interview : After these group activities, each participant will be asked to individually sit through an interview with the Assessor. Starting from the completed Personal Book Evidence, we will proceed with an interview activity in which the candidate is asked to reconstruct events experienced through a series of questions that encourage reflection on the exercise of certain skills in life episodes and is aimed at the evaluation of skills, aspects of overlap with the role and functions proposed, real motivations for change. PRAXI uses the BEI INTERVIEW (Behavioral Events Interview) which allows you to verify the possession of the skills being surveyed, through behavioral questions, i.e. focused on the behaviors implemented by the candidate in situations relating to his past. The EIB interview is conducted with the STAR approach:

• S ituation: situation in which the candidate experienced the ability under examination;

• T ask: definition of the objectives and tasks that the candidate had to achieve;

• A ction: analysis of the methods acted and the responsibilities assumed;

• R esult: results obtained.

At the end of the Assessment Center, an individual selection report will be drawn up for each candidate met and a Final Ranking will be drawn up - with scores - for all the candidates evaluated.

This ranking drawn up by Praxi will then be sent to the Fund for evaluation and to proceed with hiring.

Candidates who, during the entire selection process, despite having declared their intention to participate, do not show up for the various phases of the process for which they were called will be considered to have withdrawn.

5. COMMUNICATIONS
All communications relating to this selection will be made exclusively by Praxi via its website or directly to the participants.

6. PROCESSING OF PERSONAL DATA AND ACCESS TO DOCUMENTS
The personal data of the candidates, acquired during the personnel search and selection procedure covered by this notice, will be processed by PRAXI SpA and the Supplementary Health Care Fund - for which the search for personnel is underway - as independent Data Controllers of the processing, pursuant to the EU GDPR 2016/679 and Legislative Decree 196/2003 as amended by Legislative Decree 101/2018 and following.

Candidates' data will be processed according to the principles of lawfulness, correctness and transparency and in compliance with the principle of minimization, i.e. acquiring and processing data limited to what is necessary for carrying out the search and selection of personnel as part of the aforementioned procedure.

7. ADVERTISING
This Notice will be published on the Praxi website for at least fifteen days.

This Notice does not bind the Integrative Health Assistance Fund in any way towards individuals who believe they are in possession of the established requirements and who decide to send their CV.

Rome, 21 March 2024

Ref. SP99032