F&b Manager - Iesolo, Italia - Falkensteiner Hotels & Residences

Falkensteiner Hotels & Residences
Falkensteiner Hotels & Residences
Azienda verificata
Iesolo, Italia

2 settimane fa

Piero Bianchi

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee
Descrizione

Do you want to be part of a steadily growing family-owned business, running more than 30 hotels & residences in Europe? Would you like to contribute to creating a feel-good home away from home for our guests? At Falkensteiner you can expect a dynamic and open team that values both innovation and tradition.

We are looking forward to getting to know you and soon welcome you as part of our team in Falkensteiner Hotel & Spa Jesolo as:
F&B Manager (M/F)


YOUR TASKS:


  • The F&B Manager is a strategic business leader for the Food & Beverage operations. He/she is responsible for overseeing all areas within the Food & Beverage department ensuring they develop products and services that meet and exceed guest expectations and provides a return on investment to the owners. The position has overall responsibility for achieving financial performance, guest and colleagues engagement.
  • The F&B Manager is a strategic business leader for the Food & Beverage operations. He/she "
    speaks Italian, English & German fluently", is responsible for overseeing all areas within the Food & Beverage department ensuring they develop products and services that meet and exceed guest expectations and provides a return on investment to the owners. The position has overall responsibility for achieving financial performance, guest and colleagues engagement.

Main Duties:


  • Knows the business and keeps abreast of competition and customer trends, new products and legislation. Consults direct reports on operations needs and opportunities. Identifies and communicates potential new revenue opportunities to the hotel department heads influencing the development of plans to tap those opportunities.
  • Manages multiple disciplines under Food & Beverage to continually drive total hotel revenue, maximize profitability, and improve colleague and guest engagement.
  • Maintains high performance levels in the department by setting SMART goals and expectations in line with company priorities and hotel goals.
  • Is responsible for the MICE from offer to confirmation and follows all the events in House.
  • Is highly visible and interacts with guests including meeting planners on a daily basis to obtain feedback on sales efforts, service levels, and overall satisfaction and to build long term relationships. Proactively develops and maintains effective relationships with internal guest and potential external key guest's, effectively responds to and resolves guest problems and complaints in a timely manner.
  • Reviews guest's comments, company survey results, and other data to identify areas for improvement in relation to service, products and promotions. Reviews findings with F&B team and ensures appropriate corrective action is taken.
  • Observes behaviors, and provides timely feedback to individuals and/or leaders to ensure continuous improvement of service performance.
  • Fosters an environment of teamwork where colleagues can communicate openly; keeps colleague informed of key business information.
  • Celebrate successes and recognizes the contribution of team members; ensuring recognition occurs throughout the departments and the hotel.
  • Creates appropriate Personal Development Plans and develops team members based on their individual strengths, development needs, and career aspirations. Identifies future leaders within the hotel and ensures they have a Personal Development Plan to continuously grow within the company.
  • Develops, recommends, implements and manages the Food & Beverage Department annual budget, business / marketing plan, forecasts and manning guide in line with hotel's objectives.
  • Assigns accountability to team members, drives and monitors the execution of the department strategic plan to ensure team delivers impressive results.
  • Works with support department heads to ensure Food & Beverage strategies are aligned with the hotel and company goals.
  • Makes key decisions to keep the operations running smoothly sometimes with incomplete information and under tight deadline, pressure and reduced headcount.

YOUR PROFILE:


  • Minimum of 3 years' experience as F&B Director in Italy or abroad for 5/5*L properties
  • Previous work experience in an international hotel chain is an advantage.
  • Excellent knowledge of Italian & English is a must, command of German as well both oral and written
  • The knowledge of other languages is considered a plus.
  • Proficiency with MS Office.

OUR BENEFITS:


  • Allinclusive onboarding for a good start at work
  • Buddy program
  • Healthy and balanced employee meals in our team restaurants (also on days off)
  • Individual development planning and support through internal and external training and development opportunities
  • Crossexposure opportunities in other Falkensteiner hotels
  • Opportunities to help shape the future in a dynamic and open working environment
  • Attractive location for sports and leisure activities
  • Team Member Rate and Family & Friends Special Rates with additional discounts
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