Administrator - Milano, Italia - HCL Technologies

HCL Technologies

Azienda verificata

Milano, Italia

3 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Milano

2.5-5 Years

Italy

Job Description (Posting).

To be provided to TAG team (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.)

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification
B-Tech

No. of Positions
1

Skill (Primary)
DWP-FSS-Desk Side Services

Employee Group
Business Line FT

City
Catania

Entity

INFRA

Auto req ID
1285043BR

Expected Date of Closure
21-Sep-2023

Reporting Manager Designation

TECHNICAL SPECIALIST