Bellboy - Portiere (M/F/d) - Milan, Italia - Salò Sì

Salò Sì

Azienda verificata

Milan, Italia

1 settimana fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

The opening 5-Star Resort "L'Affetto sul Lago di Garda" belongs to the international group "Hirmer Hospitality" and is located in Salò on a verdant hillside overlooking the amazing Lake Garda.

This prestigious Hotel will be open all the year and wil have 99 guest rooms and suites, 2 Restaurants, 1 Pizzeria, 2 Bars, a Meeting room, 1 indoor and 2 outdoor swimming pools, and an innovative Wellness Center & SPA of 2,000 square meters.

In charge of cooperating with the other roles of the Front Office (Front Office Supervisor, Guest Relations Manager, Front Office Manager Assistant, Front Office Agents, Night Auditors, Booking Supervisor and Porters).

Job title of direct supervisor:
Front Office Manager of the Resort.

Duties and Responsibilities

Welcoming Guests upon arrival, checking them in and providing them with any information they need to enjoy their stay
Maintaining professional relationships with Guests and Colleagues
Anticipating Guests' desires and needs
Preventing, managing and signaling Guests' inquiries, concerns and complaints
Respond to Guests ́ requests and emergencies
Mastering of checkin and checkout
Managing the valet parking and the luggage service on arrival and departure,
Leading the shuttle service to Salò downtown
Running the errands/porters
Monitoring and responsibility of the entrance area on cleanliness, security and order,
Proposing and administrating the rental bicycles
Supporting the Front Office Agents ́ team, such as by answering the phone
Covering several vacation shifts
Minimum 2 years ́ work experience preferably at a highlevel Hotel in the same role
Cashiering experience and familiarity with pointofsale systems
Solid and proven customer service skills
Italian and English confidence are mandatory.

A third language is required:
preferable German and Russian

High confidence with Microsoft Office Suite
Confidence with Hotel Management software such as Sihot/Protel or others is preferable
Customer centricity, high attention to details, problem solving, punctuality, proactivity, flexibility, team working skills and ability to fast learning and multitasking
Ethical approach to work
Legal right to work in Italy

Benefits

We offer a fulltime labour contract according to C.C.N.L. Settore Turismo with high level compensation
5star canteen and breaks
Food&Beverage discounts
We are part of the Hirmer Group Family & Friends rates at all our hotels and opportunities for further development in an organically growing company
Fitness area free entrance in some slots
Strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic center and promenade)
Cleaning and ironing of the uniforms
Training and coaching programs we support you individually and specifically

The Resort "L'Affetto sul Lago di Garda" is proud to be an equal opportunity workplace in compliance with the laws 903/77 and 125/91.

We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.