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concierge - Arzachena, Italia - 7Pines Resort Sardinia
Descrizione
For the upcoming 2024 season, 7Pines Resort Sardinia is looking for a CONCIERGEResponsibilities and tasks:
Welcoming guests
To be the point of contact for guests who need assistance or information and to meet their wishes and needs.
Understand guests' needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotelGain in-depth knowledge of nearby venues and businesses to provide the most appropriate advice
Arrange events, excursions, transportation, etc. at the request of hotel residents.
Answer the telephone and make reservations, take and distribute messages or mail, and redirect calls
Respond to complaints and find appropriate solution
Requirements:
Experience as a Concierge of at least 1 year;
Exceptional guest service skills, sophisticated verbal and written communication skills;
Strong interpersonal and problem-solving skills;
Excellent knowledge of the English language;
High school diploma; a degree in hotel management or a relevant field will be a plus.
