IT Support Manager - Milano, Italia - Bending Spoons

Bending Spoons

Azienda verificata

Milano, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

Descrizione

Your mission:
Help create the smoothest-running hardware and software processes in the entire tech industry.

Since launching in 2013, Bending Spoons has served around half a billion people across the globe through our suite of cutting-edge products.

Still, we've only just crossed the starting line on our mission to make an enduring positive impact on our customers, on our fellow Spooners, and on society at large.

As a leading tech company in Europe with our sights set on becoming the No.

1 worldwide, our workforce is growing in size, our IT demands are increasingly complex, and our need for exceptional hardware and software support is greater than ever.

We're big on smooth setups and tools that work perfectly, and we're now looking for a bright, passionate, and adaptable new team member eager to level up our IT processes.

A few examples of your responsibilities

Ensure the correct configuration of all the SaaS we use, optimizing for productivity and security.
Troubleshoot a wide range of software and hardware issues, providing onsite support.
Boost Spooners' efficiency by supporting them with technical issues and providing proper training on tool usage, especially during their on

- and off-boarding.

Take an active role in identifying the company's infrastructural needs in terms of equipment, and help define the plan to fulfill them—always with an eye on boosting Spooner productivity and enjoyment.
Help set up the hardware and software for company events, both livestreamed and inperson, and make sure everything works perfectly.
If needed, manage critical tech emergencies on 24/7 rotations with your teammates.
Manage the office network, taking care of both the hardware and software.

What we look for

Drive. You're energetic and hardworking, and you persevere through adversity until the job is done—and done impeccably. You're massively into getting results, and always aim for excellence in what you do.
Humility. You're down to earth, eager to listen to feedback and constructive criticism, and ready to support your team with whatever it needs to succeed.
A collaborative nature. You can understand others and work well with them, balancing patience and assertiveness.
Communication skills. You can pose questions with clarity and explain your reasoning concisely.
Reasoning and depth of learning. You're structured and creative enough to solve most challenging problems independently, given the necessary knowledge. You learn new concepts and skills rapidly, and love to nerd out and go indepth.
Solid command of English. You read, write, and speak reasonably well in English.
Availability for oncall rotations. If necessary, you may be on an oncall rotation to provide emergency tech support for the company.
You live in Milan, or are ready to relocate. This position requires you to work in Milan most of your time.

What we offer

The finest tools. You get the best hardware on the market and all the software you could need. We can't wait to introduce you to our hightech approach and our cuttingedge workflows.
People who lift up one another. We hire for talent and leave the ego at the door. You'll find a group of truly talented Spooners who are eager to teach their secrets and to learn. Reciprocal support and respect is everything—you're unlikely to ever encounter a more harmonious crew.
Flexibility and trust. From day one, you'll be one of the team and fully trusted. No micromanagement or clipping your wings—just the freedom and responsibility to do great work.
Continuous education. Spooners get unlimited backing for learning investments, including Italian or English lessons and things like courses, conferences, and books. There's no permission or approval process—you're fully trusted to use the company's resources efficiently.
Wonderful HQ. Natural light, silent rooms, stateoftheart hardware, funfilled common spaces... the list never ends You'll certainly be in the right environment to do your best work. And, when it's time to switch off, you can do that in style and comfort.
Exciting events. We care deeply about team spirit and bonding. That's why our incredible People Operations team organizes awesome events, like team games, drinks, yoga classes, parties, and regular companywide retreats. Recent destinations include Bali, Mauritius, and Tanzania.
Relocation package. If you need to relocate for the position, we typically cover reasonable transportation and moving expenses, provide up to three months of temporary accommodation, and help you and your close family members with visa support if necessary.
Competitive salary and stock options. Our compensation package is highly competitive, and can grow rapidly and include stock options, depending on your performance and seniority.

The selection process