Technical Presales Consultant - San Giuliano Milanese, Italia - TD SYNNEX

Descrizione

Job Purpose:

Certified engineer with specialist single (in some cases multiple) vendor, multiple technology knowledge within a BU supporting, primarily working internally/externally with the partner base and sales organisation on defining solutions and projects

Responsibilities:

• Ability to support the design of vendor solutions to meet customer requirements
• Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)
• Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other TD SYNNEX sales teams
• Ownership of assigned Request Manager resolver group
• Respond quickly to queries or customer care issues
• Communicate product and technology information to educate internal and external audiences
• Deal with product/solution enquiries from internal/external sales and resellers
• Work with sales teams to profile repeatable solutions for stock and inventory planning purposes
• Understanding and application of vendor promotions
• Maintain peer-level technical contacts in assigned vendor
• Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation
• Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates
• Opportunity to deliver basic post-sales implementation services
• Develop Product knowledge to a competent technical level in line with vendor/business expectations

Knowledge Skills and Experience

• Certified across single or multiple vendors
• Professional and polished delivery of customer presentations.
• Strong commercial awareness
• Effective oral and written communication skills.
• Strong attention to detail, priority management and planning skills.
• Good business skills and able to run professional meetings and business engagements.
• IT industry knowledge – Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.