Internship in Consumer Experience Design - Roma, Italia - ManpowerGroup

ManpowerGroup

Azienda verificata

Roma, Italia

2 settimane fa

Inviato da:

Piero Bianchi

Reclutatore di talenti per beBee

StageSHIP

Descrizione

Azienda:
Azienda multinazionale leader nel settore fast moving consumer goods

Descrizione:

Internship in Consumer Experience Design

Be part of a revolutionary change
At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products.

With huge change, comes huge opportunity.

So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

In Consumer Experience function, as Consumer Experience Design intern, you will be part of a team responsible for the analysis of main consumer journeys and pain & gain points of the customers.

You will support business decisions in satisfying consumers' needs and in detecting potential drawbacks or barriers to consumer experience.

By means of user research, analysis and reporting, you will be responsible for the generation of actionable insights to support business stakeholders in strategy implementation and new consumer journey design.

You will also support in designing new CX/UX for consumers.

Specific Responsibilities:

Learn current Consumer Journey Experience Map in a MultiCategory Environment
Map and analyze as is Consumer Journeys to reveal bright & pain points
Scouting for innovative solutions and Market Trends in Competition\Service industry
Propose Comparable & Benchmarking analysis as support to Design Team
Support the definition of briefs for Consumer Experience Market Researches and synthesize data/insights for stakeholders' presentations
Take an active part in user experience research (e.g. surveys to consumers)
Support the design of new consumer journeys for different projects and on several channels (e.g. online, offline)
Read and analyze consumer feedback (verbatim, NPS, etc.) to understand consumer behavior and improve consumer journey
Support the implementation of pilots and tests of new consumer journeys designed

Who we're looking for:

Master's degree in Marketing, Economics or related field
Fluency in English and Italian
Proficiency in Excel, PowerPoint, Outlook
Customer and problemsolving orientation
Ability to work alone, in a team and to engage with multifunctional stakeholders through public speaking and workshops

What's 'nice to have':

Design Thinking framework knowledge
Consumer Experience Design principles
Visualization/Design Tool capability (i.e. Miro, Figma, Prezi)
Strong analytical skills and mindset
Strong communication skills
Quick learning capabilities and entrepreneurial spirit
Attitude to work in a complex and fluid environment with tight deadlines

What we offer:

Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress.

Join PMI and you too can:

Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business our staggering size and scale provide endless opportunities to progress.

Number of vacancies: 2

Type of contract:
stage of 6 months length

Work location:
Rome

Philip Morris Italia is one of the two Italian affiliates of Philip Morris International, a leading company in the tobacco and nicotine market.

With almost 1000 employees, it is engaged in the commercialization of smoke-free products in Italy.

Requisiti:
Master's degree in Marketing, Economics or related field Fluency in English and Italian Proficiency in Excel, PowerPoint, Outlook Customer and problem-solving orientation Ability to work alone, in a team and to engage with multi-functional stakeholders through public speaking and workshops